--- title: "Service Desk" canonical: "https://tech.calpoly.edu/page/service-desk/" format: markdown --- # **SERVICE** **DESK** The Service Desk provides walk-in and phone support for the Cal Poly community. Whether you're a student, emeritus, faculty, or staff member, we're here to answer your questions—or guide you to the team that can... [San Luis Obispo Campus - Service Desk](#slo_sd) | [Solano Campus Help Desk](#_solano) ## **San Luis Obispo Campus - Service Desk** **Where to Find Us** **Campus Location:** Kennedy Library, 1st Floor **Hours of Operation:** Monday - Friday 8 a.m. - 5 p.m. **Phone:** [805-756-7000](tel:18057567000) **TECH RENTALS** **POLYCARD** ## **When to Visit for Fastest Support** Our **walk-in support is available throughout the day**, but certain times are busier than others. For the quickest service, we recommend stopping by **before 11 a.m.** or **after 3 p.m.**, when more resources are available and wait times are typically shorter. **What to Expect in a Typical Visit** - We operate on a first-come, first-served basis. - Walk-in traffic peaks between **11 a.m. and 3 p.m.** - Expect higher demand during the **first two weeks of each quarter** - We’re also busiest in the days leading up to **major campus events or system changes.** **PLEASE NOTE:** Service Desk employees are not able to provide in-person support at your workstation. For on-site assistance, please [open a ticket](https://tech.calpoly.edu/portal/2?createRequest=true&portalId=2&requestTypeId=30) and coordinate a time with Client Services. Whenever you visit, we’ll do our best to help you quickly or connect you with the right team to get your technology back up and running. **Need Help Now?** If you need assistance: ➜ **[SUBMIT A SERVICE REQUEST](https://tech.calpoly.edu/portal/2?createRequest=true&portalId=2&requestTypeId=30)** If you're a professor experiencing issues with classroom technology: ➜ **[REQUEST CLASSROOM A/V SUPPORT](https://tech.calpoly.edu/portal/2?createRequest=true&portalId=2&requestTypeId=26)** /\* Container \*/ #support-accordion { max-width: 900px; margin: 0 auto; font-family: inherit; } /\* Each dropdown \*/ #support-accordion details { border: 1px solid #d9d9d9; border-radius: 8px; margin: 12px 0; background: #fff; overflow: hidden; } /\* Header row \*/ #support-accordion summary { cursor: pointer; list-style: none; /\* hide default triangle \*/ padding: 16px 20px; font-size: 1.35rem; font-weight: 700; color: #0b3d2e; display: flex; align-items: center; justify-content: space-between; /\* Try to neutralize theme rules \*/ border: 0 !important; border-bottom: 0 !important; box-shadow: none !important; background-image: none !important; text-decoration: none !important; position: relative; /\* needed for the overlay fix below \*/ } /\* Remove default marker \*/ #support-accordion summary::-webkit-details-marker { display: none; } /\* Chevron \*/ #support-accordion summary::after { content: "▸"; font-size: 1.2rem; transition: transform .2s ease; } #support-accordion details\[open\] summary::after { transform: rotate(90deg); } /\* Content area \*/ #support-accordion .panel { padding: 4px 24px 18px 28px; position: relative; /\* for overlay strip \*/ } #support-accordion ul { margin: 0; padding-left: 1.1rem; } #support-accordion li { margin: 8px 0; line-height: 1.5; } #support-accordion summary:focus { outline: 2px solid #0b3d2e; outline-offset: 2px; } /\* ===== Hard overrides + visual cover strip ===== \*/ /\* If the theme puts a rule on the element after summary, remove it \*/ #support-accordion details > summary + \* { border-top: 0 !important; box-shadow: none !important; background-image: none !important; } #support-accordion details > hr, #support-accordion details > .divider, #support-accordion details > .section-divider { display: none !important; } /\* Cover any remaining line with a white overlay when open \*/ #support-accordion details\[open\] > .panel::before { content: ""; position: absolute; top: -2px; /\* sits over the divider \*/ left: 0; right: 0; height: 6px; /\* slightly thicker than the line \*/ background: #fff; /\* matches panel background \*/ pointer-events: none; } /\* If the theme paints the line on summary itself, cover it too \*/ #support-accordion details\[open\] > summary::before { content: ""; position: absolute; left: 0; right: 0; bottom: -2px; height: 6px; background: #fff; pointer-events: none; } Modes of Support - Call Center assistance - Classroom AV dispatch - Walk-in support - General IT inquiries - Cal Poly Operator services - Support Center ticket triage and routing Core Services - Cal Poly Account assistance - Password resets - Microsoft 365 - PolyCards - Tech rentals - Mobile phones for staff Troubleshooting Support - Students and Emeritus: primary IT support - WiFi connectivity - Minimal hardware support - Software troubleshooting - Virtual Computer Labs - Software Hub assistance --- --- --- ## **Solano Campus - Service Desk** **Where to Find Us** **Campus Location:** Navigator 202 **Hours of Operation:** Monday - Friday 8:30 a.m. - 5 p.m. **Phone:** [707-654-1048](tel:17076541048) **[CAMPUS LOGINS](https://maritime.calpoly.edu/logins)** **[POLYCARD](https://tech.calpoly.edu/space/CPKB/2770600033/Solano+Campus+PolyCard)** ## **Help Desk Services** We support all students, faculty, and staff with University-owned equipment, software, networking, and other technology needs. Many of the most common requests can be handled online: - **PolyCard requests**: [Submit online](/space/CPKB/2770600033/Solano+Campus+Port+Pass). You’ll receive email instructions when your pass is ready for pickup. - **Password assistance:** Update or reset your password using the [Cal Maritime Password service](https://passwordreset.microsoftonline.com/). - **Software access:** Learn how to download [MATLAB](/space/CPKB/2770567206/Solano+Campus+MATLAB), [SolidWorks](/space/CPKB/2770534523/Solano+Campus+SolidWorks), and Office 365 applications. - **Residence hall WiFi issues:** Report problems directly through our [online form](https://login.microsoftonline.com/organizations/oauth2/v2.0/authorize?client_id=c9a559d2-7aab-4f13-a6ed-e7e9c52aec87&redirect_uri=https%3A%2F%2Fforms.office.com%2Flanding&state=eyJ2ZXJzaW9uIjoxLCJkYXRhIjp7IklkZW50aXR5UHJvdmlkZXIiOiJBUzJhcFdteHplaTZjUXdFaGdYYVhyOTFhYl9iMmtYMS1nY2RUR3pwTmRlRWY2Rk5rSHJpMDRkSS1GTlhnSVprT2lTVEZWZWJDV21MclVxY2pqekhXMzAiLCIucmVkaXJlY3QiOiJodHRwczovL2Zvcm1zLm9mZmljZS5jb20vUGFnZXMvUmVzcG9uc2VQYWdlLmFzcHg_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&response_type=code&scope=openid%20profile&response_mode=form_post&nonce=638933101563559720.NTQ3NmE2YjItZTQyMC00NzVlLWFhYTMtZmZkOWY2MGY5MGQ0NGEyMjQ2MGYtMDA5NC00YWI1LWEwYjItM2ZiOGRmN2VjZGYy&msafed=0&x-client-SKU=ID_NET9_0&x-client-ver=8.9.0.0). Whenever you contact us, we’ll either resolve your issue quickly or connect you with the right team to get you back on track. **Need Help Now?** If you need assistance: ➜ **[SUBMIT A SERVICE REQUEST](https://tech.calpoly.edu/portal/2?createRequest=true&portalId=2&requestTypeId=30)** or call [707-654-1048](tel:7076541048 ) If you're a professor experiencing issues with classroom technology: ➜ **[REQUEST CLASSROOM A/V SUPPORT](https://tech.calpoly.edu/portal/2?createRequest=true&portalId=2&requestTypeId=26)** or call [707-654-1048](tel:7076541048 ) > Dynamic module: Search Highlight (live content) ## **Search for more support topics**...