Desktop Support and Consultation

General software and hardware support is available to faculty, staff and students through the ITS Service Desk. This includes basic troubleshooting and consultation regarding ITS services such as your Cal Poly Account, WiFi, Software, and Printing. More advanced support is provided either through Contract Tech Support (SLA) or through a Campus Information Technology Coordinator (CITC) depending on which college or department you work in. 

Self-Help

 

 

   

Need Help?

checkbox icon Ticket email icon servicedesk@calpoly.edu mobile phone icon 805-756-7000 location icon Walk-In


Service Details

Availability

 

Cost

Support can be received by contacting the ITS Service Desk in person, by phone, via email, and through the service request system. Normal business hours are Monday through Friday 8 a.m. - 5 p.m., excluding holidays. Support is provided during academic breaks with the exception of the end of year campus shutdown.    Made possible through Cal Poly funds, no additional charges.
     

Eligibility

 
  • Students

  • Faculty

  • Staff

 


More Info

Computer Purchases

 

Other

ITS provides advice on the purchase of computers and computer-related products, and participates in campus-wide negotiated pricing with Apple and Dell. Information on discounted hardware and software for personal purchase is also available. 

 

 

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