Desktop Support and Consultation

General software and hardware support is available to faculty, staff and students through the ITS Service Desk. This includes basic troubleshooting and consultation regarding ITS services such as your Cal Poly Account, WiFi, Software, and Printing. More advanced support is provided either through Contract Tech Support (SLA) or through a Campus Information Technology Coordinator (CITC) depending on which college or department you work in. 





Need Help?

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Service Details




Support can be received by contacting the ITS Service Desk in person, by phone, via email, and through the service request system. Normal business hours are Monday through Friday 8 a.m. - 5 p.m., excluding holidays. Support is provided during academic breaks with the exception of the end of year campus shutdown.    Made possible through Cal Poly funds, no additional charges.


  • Students

  • Faculty

  • Staff


More Info

Computer Purchases



ITS provides advice on the purchase of computers and computer-related products, and participates in campus-wide negotiated pricing with Apple and Dell. Information on discounted hardware and software for personal purchase is also available. 



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