---
title: "University Housing Tech Support"
canonical: "https://tech.calpoly.edu/space/CPKB/1640693761/University%20Housing%20Tech%20Support"
format: markdown
---
Technical services are available to students living in University Housing. Wired and wireless internet connections are available in all residence hall rooms.
> ℹ️ For IT help in campus residence halls, submit a [University Housing Tech Support](https://calpoly.atlassian.net/servicedesk/customer/portal/2/group/8/create/58) request. For immediate help in person or by phone, contact the [ITS Service Desk](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/909246477).
> ℹ️ If you are looking for help with maintenance, see [Service Requester for Maintenance and/or Repairs](https://housing.calpoly.edu/content/service-requester)
## WiFi
Click HERE if you need wifi support…
[eduroam](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425416) is Cal Poly's primary WiFi network, available to students, staff and faculty, and is meant for use with laptops and mobile devices. If you need help connecting to eduroam, visit [Can't Connect to eduroam WiFi](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2424954).
[CP-IoT-Secure](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2424985) is a separate WiFi network for gaming and media devices on campus. If you need help connecting to CP-IoT-Secure, submit a [University Housing Tech Support](https://calpoly.atlassian.net/servicedesk/customer/portal/2/group/8/create/58) request and include the device's [MAC address](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425042).
Check to see if your device is on the [supported devices list](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2424959).
## Wired Wall Ports
Click HERE for help getting connected to a wired wall port…
Most rooms in University Housing have one wired ethernet port either on the wall or through an Aruba Access Point. **Wall ports are typically labeled W** and are active and available for use. Aruba Access Points have up to 4 ports available, are labeled **E1**,** E2** or **E3**, and it is recommended to first use the middle ports. Wall ports and Aruba Access Points may be hidden behind furniture. To connect for the first time, you must [log in to a University Housing ethernet port](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1807777793).
Outside networking hardware is not allowed on Cal Poly networks per the [Cal Poly Responsible Use Policy](https://security.calpoly.edu/content/policies/rup/index). Custom firewall pinholes are also not permitted. Learn more on the [Residential Technology FAQ](https://sat.calpoly.edu/restech/faq) page.
> ℹ️ If your wall port or Aruba Access Point is not activated or you need help, submit a [University Housing Tech Support](https://calpoly.atlassian.net/servicedesk/customer/portal/2/group/8/create/58) request.
### Wall Port Faceplate
### Aruba Access Point
## SpectrumU TV/Entertainment Info
Click HERE to learn how to get started with SpectrumU service…
University Housing is excited to announce the launch of our new TV and entertainment service, [SpectrumU](https://watch.spectrum.net/domainsearch/). [SpectrumU](https://watch.spectrum.net/domainsearch/) is a streaming service provided to all residents while living on-campus, with On-Demand content available off-campus. These services are provided at no additional cost.
Residents have access to 150+ channels, including premium stations such as HBO and sports networks. SpectrumU is available in community lounges and on your personal devices. Please review the information here to get connected and start streaming today!
SpectrumU lets you watch live TV anytime, anywhere on campus using your phone, tablet, laptop, desktop and most streaming media players.
#### Stream in Community Centers and Lounges
SpectrumU is preloaded and available on media TVs located in most community centers and lounges throughout our residential communities. Look for the Roku remote or media controller next to the TVs to get started.
#### Stream on Apps
Just search for SpectrumU in Apple App Store, Amazon, and Google Play app stores. For Roku search for Spectrum TV in the Roku Channel Store.
When prompted enter our school domain [http://calpoly.edu](http://calpoly.edu) ** **and enter your Cal Poly credentials to get started.
#### Stream on Web
1. Go to [https://watch.spectrum.net/domainsearch/](https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwatch.spectrum.net%2Fdomainsearch%2F&data=02%7C01%7CKristin.Bordeaux%40csgi.com%7Cc97120fcfbd240fd6ec608d7c52a5191%7C194a267b82ba4fa6b6b9f95966ab3815%7C0%7C0%7C637194657889286768&sdata=KsF2fRFoG6u9F6gw6daBR2mECP5%2FyA2l4Yf6Ff9MmuE%3D&reserved=0)
2. Enter our school domain, [http://calpoly.edu](http://calpoly.edu) , as shown, and click Submit
3. You will be prompted to enter you Cal Poly credentials. Enjoy!
### Station Line-Up
| **Station ID** | **Station Name** |
| --- | --- |
| A&EHD | A&E Network HDTV (West) |
| ACC | ACC Network |
| AHCHD | American Heroes Channel HDTV (Military) |
| AMCPHD | American Movie Classics HDTV (West) |
| APHD | Animal Planet HD (Pacific) |
| BBCAPH | BBCAMERICAHDWest |
| BBCWH | BBC World News HDTV |
| BET-HD | BET - Black Entertainment Television HDTV (West) |
| BETSL | BET Soul |
| BHERPHD | BETHERHD |
| BOOM | Boomerang |
| BRAVOD | BRAVO in HDTV (West) |
| BTNHD | Big 10 Network HD (National) |
| BTVHD | Bloomberg in HDTV |
| BYUTVHD | BYU TV HD |
| CBSSD | CBS Sports Network HDTV |
| CMDYWHD | Comedy Central HDTV (West) |
| CMTWHD | CMT - Country Music TelevisionHDTV (West) |
| CNBCH | CNBC HD - Consumer News & Business Channel HDTV |
| CNNE | CNN - Cable News Network en Espanol |
| CNNHD | CNN - Cable News Network HDTV |
| COOKHD | Cooking Channel HDTV |
| CPN1H | CSPAN HD (Cable Satelite Public Affairs Network HDTV) |
| CW5 | KSBY CW+ |
| DAMHD | Destination America HD |
| DFCHD | Discovery Family Channel HDTV |
| DISJr | Disney Junior HDTV West |
| DIYHD | Do It Yourself HDTV (East) |
| DLIF | Discovery Life Channel |
| DSCHD | Discovery Channel HDTV (West) |
| DSHDW | Disney Channel HDTV (West) |
| DXDHD | Disney XD HDTV (West) |
| E! HD | E! Entertainment Television HDTV (West) |
| EDEPHD | ESPN Deportes HD |
| ELREYPH | ELREYHD |
| ESNEWSHD | ESPN News HDTV |
| ESPN2HD | ESPN2 HDTV |
| ESPNHD | ESPN HDTV |
| ESPNUHD | ESPNU HDTV |
| EVINE | EVINE Live HDTV |
| EWTNH | EWTN - Eternal Word Television Network HDTV |
| FBNHD | Fox - Business Network HDTV |
| FFHDP | Freeform HDTV (West) |
| FNCHD | Fox - News Channel HDTV |
| FOODHD | Food Network HDTV (West) |
| FS1HD | Fox Sports 1 HD |
| FS2HD | Fox Sports 2 HD |
| FSWHD | Fox Sports West HD |
| FUSE | Fuse (West) |
| FXDEHD | Fox - Deportes en Espanol HDTV (U.S.) |
| FXHD | FX HDTV (West) |
| FXMHD | FX Movie Channel HDTV |
| FXXHD | FXX HD (West) |
| FYIHD | FYI HDTV West |
| GACHD | Great American Country HD |
| GLBBHD | ESPN Goal Line & Buzzer Beater HD |
| GLFHD | Golf Channel HDTV |
| GSNPHD | GSN HD |
| HALLHD | Hallmark Channel HDTV (West) |
| HBLHW | HBO Latino HDTV (West) |
| HBO2HW | HBO 2 HDTV (West) |
| HBOCHW | HBO Comedy HDTV (West) |
| HBOFHW | HBO Family HDTV (West) |
| HBOHD | HBO HDTV (West) |
| HBOSHW | HBO Signature HDTV (West) |
| HBOZHW | HBO Zone HDTV (West) |
| HGTVD | Home & Garden Television HDTV (West) |
| HISHD | History HDTV (West) |
| HLNHD | HLN HDTV |
| HMMHD | Hallmark Movie & Mysteries HDTV (West) |
| HSNHD | Home Shopping Network HDTV |
| IDHD | Investigation Discovery HDTV (West) |
| IFC | Independent Film Channel (Pacific) |
| IMPCD | Impact HDTV |
| INSPHD | Inspirational Network HD |
| KCOY-HD | KCOY HDTV |
| KEYTH | KEYT HDTV |
| KKFXD | KKFX HDTV |
| KPMR-DT | KPMR HDTV Univision 38 |
| KQEDDT | KQED HDTV |
| KSBO | KSBO AZTECA |
| KSBYHD | KSBY HDTV |
| KTASDT | Telemundo (KTAS-DT) HD |
| KTSB | KTSB Telefutura 43 |
| LIFEHD | Lifetime Television HDTV (West) |
| LMNHD | LMN HDTV (West) |
| LOGOPHD | Logo HD West |
| MLBHD | MLB Network HDTV |
| MLBSZ | MLB Network Strike Zone HDTV |
| MSNBCH | MSNBC HDTV |
| MTHD | MOTORTREND |
| MTV-U | MTV-U |
| MTV2HD | MTV2 HDTV (West) |
| MTVCLAP | MTV Classic |
| MTVLIVE | MTV Live |
| MTVWHD | MTV HDTV (West) |
| MYRTN | KEYT MNT Retro Television |
| NBA HD | NBA TV HDTV |
| NBCSNHD | NBC Sports Network HDTV |
| NEWSMXH | NEWSMAX TV |
| NEWSY | NEWSYHD |
| NFLHD | NFL Network HDTV |
| NFLRZD | NFL RedZone HDTV |
| NGCHD | National Geographic Channel HDTV (West) |
| NGWILD | NatGeo WILD HDTV |
| NHLHD | NHL Network US HDTV |
| NICJPHD | Nick Jr HD West |
| NICWHD | Nickelodeon HDTV (West) |
| NTOONHD | Nicktoons Network HDTV (West) |
| OLYHD | Olympic Channel HDTV |
| OUTHD | Outdoor Channel HDTV |
| OVTNHD | Ovation HD |
| OWN | OWN - Oprah Winfrey Network (West) (The ) |
| OXYHD | Oxygen HDTV (West) |
| PAC12 | Pac-12 Nat'l HD |
| PACAZ | Pac-12 Az HD |
| PACBA | Pac-12 Bay HD |
| PACLA | Pac-12 LA HD |
| PACMT | Pac-12 Mtn HD |
| PACOR | Pac-12 Oreg HD |
| PACWA | Pac-12 Wash HD |
| PARHD | Paramount Network HDTV (West) |
| POPHD | Pop HDTV (West) |
| QVCHD | QVC - Quality Value Convenience Network HDTV |
| RVLTHD | Revolt HD |
| SCIHD | Science HDTV |
| SEC-A | SEC Overflow 1 HD |
| SECN | SEC Network HD |
| SMITHHD | Smithsonian Channel HDTV (West) |
| SNLA | Spectrum SportsNet LA HD Dodgers |
| SPECSN | Spectrum SportsNet HD Lakers |
| SUND | Sundance Channel (West) |
| Syfy | Syfy HDTV (West) |
| TBSHD | TBS Superstation HDTV (West) |
| TCMHD | TCM - Turner Classic Movies HDTV |
| TELMUN | Telemundo Network (West) |
| TLCHD | TLC HDTV (West) |
| TNCKPHD | TeenNick HD West |
| TNNSHD | Tennis Channel HDTV |
| TNTHD | TNT - Turner Network Television HDTV (West) |
| TOONH | Cartoon Network HDTV (West) |
| TRAVD | Travel Channel HDTV (West) |
| TRUTVHP | truTV HD |
| TVG | TVG (TV Games) |
| TVLAND | TV Land HDTV (West) |
| TVONEHD | TVONE HD |
| UKIDSH | Universal Kids HD |
| UNI | Univision Network (Pacific) |
| UNIDEPHD | Univision Deportes Network HD |
| UNIMASP | UniMas HD West [National Sat Feed] |
| UPHD | UP (Gospel Music Channel HDTV) |
| USAHD | USA Network HDTV (West) |
| VH-1WHD | VH1 HDTV (West) |
| VICEHD | Viceland West HD |
| WE-W | Women's Entertainment Network (West) WE tv |
| WEAHD | The Weather Channel HDTV |
| WILLOWHD | Willow TV HD |
| beIn | BeIN Sports HD |
## *yakʔitʸutʸu Office 365 Add-In*
Click HERE to learn more and get the Add-In setup on your device…
The yakʔitʸutʸu Office 365 Add-In was created to simplify the process of accurately representing buildings in our newest residential community. The following resources include steps to get started.
### Features
This add-in allows you to quickly and accurately insert building names, including their special symbols, into written documents in Outlook and Word. The add-in features a building map and audio pronunciations of each building name. It also incorporates learning resources to highlight stories of the land. These stories provide historical context related to the Northern Chumash tribal locations from which the residential community is named.
### *Setup Guides*
#### Outlook on the Web
1. Create a new message.
- Use the "New Message" button in the top left corner to begin composing a new message.
2. Locate message utility toolbar.
- Locate the three dot (...) menu option below the message window.
- Select this option to expose the "Get Add-In" menu option.
3. Activate add-in via "Admin-Managed" add-in menu.
- Selecting the "Get Add-In" option, will display a new window with available add-ins.
- Search in the "Admin-Managed" section for "yakʔitʸutʸu clipboard"
4. Open and use add-in.
- Return to the message utility toolbar, and select the three dot (...) option.
- The activated add-in should appear in this list.
#### Outlook on Desktop
1. Locate "Get Add-ins" button in the "Home" tab toolbar.
2. Activate add-in via "Admin-Managed" add-in menu.
- Selecting the "Get Add-In" option, will display a new window with available add-ins.
- Search in the "Admin-Managed" section for "yakʔitʸutʸu clipboard"
3. Create a new message.
- Use the "New Message" button in the "Home Tab", top left corner, to begin composing a new message.
4. Open and use add-in.
- Locate the arrow navigation button on the right side of the "Message" toolbar
- Use this navigation control to expose the "yakʔitʸutʸu clipboard" add-in.
#### Word on the Web
1. Locate "Add-Ins" button.
- On the utility toolbar, select the "Insert" tab.
- Then select the three dot (...) option to expose the "Add-Ins" option.
2. Activate the add-in.
- Selecting the "Add-Ins" option, will display a new window with available add-ins.
- Select the "Admin Managed" navigation option.
- Add the "yakʔitʸutʸu clipboard" add-in
3. Open and use add-in.
- Return to the utility toolbar and select the "Home" tab.
- The activated add-in should appear in this toolbar, under the three dot (...) menu option.
#### Word on Desktop
1. Locate "Get Add-Ins" button.
- On the utility toolbar, select the "Insert" tab. Select the button labeled "Add-Ins" to expose the "Get Add-Ins" button.
2. Activate the add-in.
- Selecting the "Get Add-In" option, will display a new window with available add-ins.
- Select the "Admin Managed" navigation option.
- Add the "yakʔitʸutʸu clipboard" add-in
3. Open and use add-in.
- Return to the utility toolbar and select the "Home" tab.
- The activated add-in should appear in this toolbar.
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