---
title: "Can't Connect to eduroam from my PC (Windows)"
canonical: "https://tech.calpoly.edu/space/CPKB/1680474178/Can't%20Connect%20to%20eduroam%20from%20my%20PC%20(Windows)"
format: markdown
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## Problem

"I can't connect to eduroam on my personal computer (PC) after trying to sign in with my Cal Poly email address and password." 

> ℹ️ **INSIGHT: What would typically cause this WiFi issue?**
> ℹ️ 
> ℹ️ 1. Campus Security policies may have prevented Windows from connecting to wired and wireless networks at the same time.
> ℹ️ 2. Desktop computers are usually purchased without Wifi; they should be connected to the wired network.

## Solution

Follow the instructions below to remove networks, certificates, and profiles, then connect to wireless. 

#### 1. Forget Networks

1. Go to **Settings **> **Network & Internet **>** Wi-Fi **> **Manage Wi-Fi Settings **> **Manage Known Networks**.
2. Click on **eduroam** if it is listed. Then click **Forget Network**. Also, remove SecureMustangWireless, Cal Poly Guest, and WiFi Setup, if applicable.

#### 2. Remove Certificates

1. From the **Start Menu** search for "**certificates**", then open **Manage Computer Certificates**.
2. Click **Action**, then **Find Certificates**.
3. Search for “**clearpass**” and click on the **Find Now **button.
4. Select and delete all found certificates.
5. From the Start Menu search for "**certificates**", then open **Manage User Certificates**.
6. Click **Action**, then **Find Certificates**.
7. Search for “**clearpass**” and click on the **Find Now **button.
8. Select and delete all found certificates

#### 3. Reconnect

1. Confirm you can log in to the [My Cal Poly Portal](https://myportal.calpoly.edu/) from your mobile phone.
2. [Connect to eduroam.](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425416)
3. Enter your full Cal Poly email address (including the @calpoly.edu) and password.
4. Click **Continue**, then enter your computer password to finish connecting to eduroam.

> ✅ - If, after following the instructions above, you're still unable to connect, **try** **restarting your computer.**
> ✅ - This is considered advanced troubleshooting. If you do not feel comfortable following these steps, bring your device to the [Service Desk](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/909246477) Monday - Friday 8 a.m. - 5 p.m.

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