---
title: "Can't Connect to eduroam from my Mac"
canonical: "https://tech.calpoly.edu/space/CPKB/1680605191/Can't%20Connect%20to%20eduroam%20from%20my%20Mac"
format: markdown
---
## Problem

"I can't connect to eduroam on my personal Apple computer after trying to sign in with my Cal Poly email address and password." 

> ℹ️ **Tech Rentals/State-issued devices**
> ℹ️ 
> ℹ️ If your Mac quickly times out when attempting to connect to Eduroam through the Menu Bar Wi-Fi icon.
> ℹ️ 
> ℹ️ ![Mac-Wifi-Icon.png](media://028c10b2-3531-45d7-8629-2aac8c3ac3fb)
> ℹ️ 
> ℹ️  Try connecting through **System Settings > Wi-Fi **before proceeding with the steps below.
> ℹ️ 
> ℹ️ ![Mac-System-Setting-Wifi.png](media://4540008f-3a20-4e63-ac86-11f54314b60c)

## Solution

Follow** **the* *steps below to forget networks, remove certificates and profiles, then connect to wireless.   


#### 1. Forget Networks

1. From the Apple menu (top left corner of your screen), go to **System Preferences** > **Network**.
2. From the left menu, select **Wi-Fi**, then click the **Advanced...** button (bottom right).
3. Under **Preferred Networks**, select **eduroam**, then click the subtract **(-) **button to remove the network. Also, remove SecureMustangWireless, Cal Poly Guest, and WiFi Setup, if applicable.
4. Click **OK**, then click **Apply**.

#### 2. Remove Certificates

1. Open **Spotlight Search** (Command + Space bar) and search for "**keychain access**".
2. Open **Keychain Access **> **Default Keychains** >** login/Local items**, search for “**clearpass**”. Right click to delete the clearpass certificates. Enter your computer password if prompted.
3. Search for "**eduroam**". Right click to delete the eduroam password. Enter your computer password if prompted.

#### 3. Remove Profiles

Connection to the Cal Poly network no longer uses profiles; however, if you used “WiFi Setup” in the past (2018 or prior), you may need to remove some old Cal Poly profiles.

1. Go to **System Preferences** > **Profiles**. If you don't see a Profiles icon, then skip this step.
2. Delete all Cal Poly profiles. They could include **Cal Poly**, **Device Enrollment**, or **eduroam**. Transfer students: Delete profiles from other schools.

#### 4. Reconnect

1. Confirm you can l<span style="color: #091e42">og in to the </span><span style="color: #091e42">[My Cal Poly Portal](https://myportal.calpoly.edu/)</span><span style="color: #091e42"> </span>from your mobile phone.
2. [Connect to eduroam](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425416).
3. Enter your full Cal Poly email address (including the @calpoly.edu) and password.
4. Click **Continue**, then enter your computer password to finish connecting to eduroam.

  


> ℹ️ - If after following the instructions above you're still unable to connect, restart your computer.
> ℹ️ - This is considered advanced troubleshooting. If you do not feel comfortable following these steps, bring your device to the [Service Desk](https://www.google.com/maps/dir//Cal+Poly+ITS+Service+Desk,+Bldg+46+at+S.+Perimeter+Road,+San+Luis+Obispo,+CA+93407/@35.2997336,-120.666504,17z/data=!4m8!4m7!1m0!1m5!1m1!1s0x80ecf1b2e20f637b:0xa19e5762c604d108!2m2!1d-120.6637481!2d35.3021325) Monday - Friday 8 a.m. - 5 p.m.

  


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