---
title: "Can't Connect to eduroam from my Apple Device (iOS)"
canonical: "https://tech.calpoly.edu/space/CPKB/1680998855/Can't%20Connect%20to%20eduroam%20from%20my%20Apple%20Device%20(iOS)"
format: markdown
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## Problem

"I can't connect to eduroam on my iPhone or iPad after trying to sign in with my Cal Poly email address and password." 

## Solution

[“Forget”](https://support.apple.com/en-us/HT208941) the eduroam wifi on your device and remove any profiles that may have been previously installed for campus wifi connectivity. Then install the current campus Wifi configuration profile before attempting to connect to eduroam. Please complete steps listed below, in order of importance/priority.

### **Step 1: Forget eduroam Wifi **

1. Go to  **Settings** > **WiFi**.
2. Tap the “i” icon next to **eduroam** and then **Forget This Network**. *If you do not see the option to forget, move on to the next step.*  
*Repeat this step for SecureMustangWireless, Cal Poly Guest, and WiFi Setup, if applicable.*

### **Step 2: Remove profile(s)**

1. Open **Settings** > **General**.
2. Scroll to the bottom and open “**VPN & Device Management**” or “**Profiles**” (depending on your iOS version). If you do not see a “VPN & Device Management” or “Profiles” section, skip to the next step.
3. In the **Profiles** section, select the profile and tap **Delete Profile**. Then tap **Delete**. If there's more than one profile, repeat this step for each one.

### Step 3: Download and install Cal Poly mobile wifi profile

1. Tap this<span style="color: #091e42"> </span> <span style="color: #091e42">link.</span>  
*You may need to tap Allow on your device to complete the download.*
2. Tap **Close** and **Done**.
3. Open **Settings** > **General**.
4. Scroll to the bottom and open “**VPN & Device Management**” or “**Profiles**” (depending on your iOS version).
5. Under **Downloaded**, tap **Wi-Fi - eduroam - 2024-2025 **>** Install **> enter the device passcode > **Install**.
6. Enter your full Cal Poly email address (including the @calpoly.edu), tap **Next**.
7. Enter the Cal Poly password, tap **Next**, then tap** Done**.
8. Go to  **Settings** > **WiFi**. Your device should now be connected to eduroam with a check mark displayed next to it.

> ℹ️ - If you have a device passcode, you will be prompted to enter it during this process.
> ℹ️ - If after following the instructions above you're still unable to connect, restart your device.
> ℹ️ - This is considered advanced troubleshooting. If you do not feel comfortable following these steps, bring your device to the [Service Desk](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/909246477) Monday - Friday 8 a.m. - 5 p.m.

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