---
title: "Can't Download Printable Course Info as a PDF"
canonical: "https://tech.calpoly.edu/space/CPKB/1728741399/Can't%20Download%20Printable%20Course%20Info%20as%20a%20PDF"
format: markdown
---
Faculty and instructors can download printable course info from the **My Cal Poly Portal >** **Academics** tab. This includes information about *Enrolled Students*, *Enrolled & Wait Listed Students*, *Student Photos*, etc. Sometimes specific browsers, like Chrome and Edge, have trouble downloading PDFs from this portlet.

## Problem

"When I select **File Format: PDF** then click the download button from the Printable Course Info screen, the PDF doesn't download."

"When I try downloading the *download.resource.uP* file from the download bar I get a 'Download Failed Network Error' or a similar message."

## Solution

To fix this issue, try one or more of the following solutions.  


<details>
<summary>Resume the download.</summary>

From the download bar where you saw the error message, click **Resume** to continue the download.
</details>

<details>
<summary>Use Save as PDF.</summary>

Click on the print icon or go to **File** > **Print**, then select **Save as PDF**.
</details>

<details>
<summary>Change your browser PDF download settings.</summary>

Changing browser download settings will affect PDFs on any site. Instead of the PDF opening in the browser viewer, it will automatically download.

### Chrome

1. From the top right of the browser window, click the **three vertical dots** > **Settings**.
2. From the left menu, click **Privacy and Security**, then **Privacy and security **> **Site Settings **>** Additional content settings **>** PDF documents **> **Default behavior** > select the radio button beside **Download PDFs**.

### Edge

1. From the top right of the browser window, click the **three horizontal dots** > **Settings**.
2. From the left menu, click **Cookies and Site Permissions** > **PDF documents** > enable the **Always download PDF files **setting.
</details>


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