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title: "Not Receiving Messages When Forwarding Is Set to My Personal Email Address"
canonical: "https://tech.calpoly.edu/space/CPKB/1895465629/Not%20Receiving%20Messages%20When%20Forwarding%20Is%20Set%20to%20My%20Personal%20Email%20Address"
format: markdown
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## Problem

“I am not receiving email messages that are supposed to be forwarded to my personal email account address.”

#### This issue may include problems with:

- class distribution lists
- campus & departmental notifications
- delayed delivery

### Possible Issues and Solutions

1. **You may not be included as a member of the email distribution list.**
  - Solution: Verify your membership status on the email or class list by visiting [lists.calpoly.edu/sympa](http://lists.calpoly.edu/sympa). If you are not a member, **contact your instructor or the list owner to be added**.
2. **Email forwarding to a third-party address is enabled in your ****[Cal Poly Portal Email Delivery Address (EDA) settings](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2424922)**, which may cause messages to be flagged as junk/spam or be delayed by the receiving email provider.  
Solution:
  - **Check the junk or spam folders** of your destination email account for the missing emails.
  - If the emails are not in the junk or spam folders, **try disabling EDA forwarding**. Follow these instructions to disable EDA forwarding: [https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/37257242](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/37257242)
  - After disabling forwarding, **access your Outlook account** to retrieve all emails using these instructions: [https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425006](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425006)
  - (Optional) After disabling forwarding, **setup Outlook to forward email**. This forwarding method is more compatible. Follow the Outlook-specific instructions here: [https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2424922](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2424922)


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