---
title: "Can't Connect to VPN Client (GlobalProtect) / Refresh Connection"
canonical: "https://tech.calpoly.edu/space/CPKB/1942028415/Can't%20Connect%20to%20VPN%20Client%20(GlobalProtect)%20%2F%20Refresh%20Connection"
format: markdown
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> ℹ️ In some cases, users may actually need to Force Quit the GlobalProtect app or even Restart their computer to unfreeze the unresponsive GlobalProtect app and try connecting/refreshing afterwards.

## Problem

"When I try to connect to the VPN Client (GlobaProtect), the globe icon just spins (is unresponsive) and **does not complete the connection.**" 

## Solution

There may be an error with the connection that needs to be refreshed. Here’s how to **Refresh the VPN Client (GlobalProtect) connection.**

### Mac

<details>
<summary>Refresh Connection on a Mac</summary>

1. Click the **GlobalPretect icon**, located in the top right region of the MacOS menu bar, then click the **hamburger (three stacked horizontal lines) button** and select **Refresh Connection**.
  
  *A new GlobalProtect Refresh? app panel appears. *
2. Click the **Reshresh Connection** button.
  *The app should then ask you to log in again (in your default browser) with your **[Cal Poly portal account](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425361)** info/**[Duo authentication ](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3178597)**credentials to get you connected. *
</details>

### Windows

<details>
<summary>Refresh Connection on Windows</summary>

1. Click the **GlobalPretect icon **located in the bottom right corner Windows system tray,
  then click the **hamburger (three stacked horizontal lines) button** and select **Refresh Connection**.
  *A new GlobalProtect Refresh? app panel appears. *
  
2. Click the **Reshresh Connection** button.
  *The app should then ask you to log in again (in your default browser) with your **[Cal Poly portal account](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425361)** info/**[Duo authentication ](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3178597)**credentials to get you connected. *
</details>

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