--- title: "Softphone (MiCollab) – Quickstart" canonical: "https://tech.calpoly.edu/space/CPKB/1960476675/Softphone%20(MiCollab)%20%E2%80%93%20Quickstart" format: markdown --- Follow the steps below when setting up your softphone (MiCollab) for the first time. > ✅ **NOTE:** Please see the [https://productdocuments.mitel.com/doc_finder/UG/Apps-Solutions/MiCollab%209.8/MiCollab%20Client/MiCollab_PC_Client_OH/en_US/index.html#t=MiCollab_Client/micollab_client_online_help/PC_MAC_WEB_MOB/content/Self_Deployment.html](https://productdocuments.mitel.com/doc_finder/UG/Apps-Solutions/MiCollab%209.8/MiCollab%20Client/MiCollab_PC_Client_OH/en_US/index.html#t=MiCollab_Client/micollab_client_online_help/PC_MAC_WEB_MOB/content/Self_Deployment.html) support document for more in-depth guidance. ## Set Up MiCollab on Mac or PC
click to view how to set up... > ℹ️ If you’re using a Cal Poly state-owned computer or a tech rental, please see the support pages for installing software on [Windows Software Center](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1738342981) or [Mac Self Service.](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1683718145) 1. **Download and install** the MiCollab App using the links below, or by using the link provided in the MiCollab installation Instructions sent to your email. 1. [Windows](https://p-collab-app-1.its.calpoly.edu/ucs/dl/micollab_pc.msi) 2. [Mac](https://geo.itunes.apple.com/us/app/micollab/id1103663781?mt=12) 2. Click the **QR code** provided in the MiCollab installation Instructions email to activate the MiCollab app with an **Authentication Key**. *If your authentication key has expired, see the ****MiCollab Self Deployment**** section of the **[Softphone (MiCollab) Troubleshooting](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1961558017)** guide to get a new activation link.* 3. Enter your **Cal Poly portal password**. 4. Click the **Prompt** text in the lower right, and toggle the switch to turn on your softphone. In the Call Using drop-down menu, select **SoftPhone.** 5. [Set your location for 911 phone calls](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1947500605).
## Set Up MiCollab on Mobile
click to view how to set up... ### iOS 1. Go to the **Apple App Store**, and search for **[MiCollab](https://apps.apple.com/us/app/micollab/id1103663781?mt=12)**. Download and launch the free app. 2. Scan or click the **QR code** provided in the MiCollab installation Instructions email to activate the MiCollab app with an **Authentication Key**. ### Android 1. Go to the **Google Play Store**, and search for **[MiCollab](https://play.google.com/store/apps/details?id=com.mitel.ucang&hl=en_US&gl=US)**. Tap the **Install **button to download and launch the free app. 2. Scan or click the **QR code** provided in the MiCollab installation Instructions email to activate the MiCollab app with an **Authentication Key**. > ℹ️ If your authentication key has expired, see the **MiCollab Self Deployment** section of the [Softphone (MiCollab) Troubleshooting](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1961558017) guide to get a new activation link. Please refer to the installation instructions provided in the official product guide below: ![image](media://d4285608-ab50-40ab-b8c5-f8346ea77acb)
## Call Handling ### Make Outgoing Calls
click to view how to make calls... Use the **Search or Dial** bar at the top of MiCollab to dial a number. Use the following formats for phone numbers: - On-campus numbers (extensions): 6xxxx - External numbers: 71xxxxxxxxxx
### Transfer a Call
click to view how to transfer... 1. Click the **menu icon** in the bottom right of MiCollab and select **Transfer**. 2. Use the search bar in the Transfer window to type in a number, then click the **Blind Transfer** icon in the lower right.
### Mute and Hold
click to view how to mute and hold... 1. During a call, you can mute your microphone using the **microphone icon** in the bottom left of MiCollab. If you have another window selected, you can use the microphone button In-Call pop-up window to mute instead. 2. Alternatively, you can put the customer on hold using the **pause** button in MiCollab. *You will not be able to hear the customer after they are put on hold.*
## Setting Custom Ringtones
Click to view how to set up custom ringtones... You can customize the ringtone for your incoming MiCollab Client notifications by using custom audio files. > ℹ️ **Note:** Ensure you are familiar with the audio file formats and advanced configuration before customizing ringtones. 1. Navigate to your **system application data folder** *(This is normally an invisible folder)*: `%APPDATA%\Mitel Networks Corporation\MiCollab\` 2. Create a folder and rename it to **custom**. 3. Choose an audio file in *.wav* or *.mp3* file format. Rename the *ringtone.wav* or *ringtone.mp3*. 4. Copy this audio file to the below folder path: `%APPDATA%\Mitel Networks Corporation\MiCollab\custom` > ✅ If you experience low ringtone volume for MiCollab notifications, use a higher-volume audio file or disable audio ducking in the Client.
## Adding a URL to MiCollab
Click to learn how to add a url... If you are using MiCollab as a softphone for Call Center, you might want to add a link so you can easily log into the Call Center Web Application. 1. Launch **MiCollab** 2. Click on the **three dots **on the upper right-hand side and select **Add URL**. 3. **Name** your Shortcut, and **paste in the URL** for the Call Center *For example: **[http://solidus.calpoly.edu/webagent/#/login/Cal_Poly_Main](http://solidus.calpoly.edu/webagent/#/login/Cal_Poly_Main)* 4. You are now able to click on the **Call Center** link to launch your default browser, and go straight to the login to the Call Center Web Application. *This URL will follow you on whatever devices you use MiCollab on.*
---