--- title: "Need to Reset Your Cal Poly Account Passphrase/Password?" canonical: "https://tech.calpoly.edu/space/CPKB/1998684386/Need%20to%20Reset%20Your%20Cal%20Poly%20Account%20Passphrase%2FPassword%3F" format: markdown --- > ⚠️ **Before you reset your passphrase/password, please do the following to limit disruptions to Cal Poly resources:** > ⚠️ > ⚠️ - Give yourself at least one hour to update your new passphrase/password on all your devices. > ⚠️ - Gather all your devices (phones, tablets, computers). > ⚠️ - Make sure your [Duo Multifactor-enabled device](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3637371) is turned on and available. > ⚠️ - Forget the eduroam WiFi network on your [Mac computer](https://support.apple.com/en-us/102480), [iPhone](https://support.apple.com/en-us/102480), [Windows PC](https://support.microsoft.com/en-us/windows/fix-wi-fi-connection-issues-in-windows-9424a1f7-6a3b-65a6-4d78-7f07eee84d2c#:~:text=Forget%20and%20reconnect%20to%20the,it%20and%20entering%20the%20password.) (General Troubleshooting/Step #3), or [Android](https://support.google.com/android/answer/9075847?hl=en#zippy=%2Cremove-a-saved-network). > ⚠️ - Turn off the rest of your devices except for your primary computer. ## Choose the situation that best matches your reset needs… ### **I Forgot My Passphrase/Password…**
Click to learn how to reset your password... If you have **forgotten** your passphrase/password: 1. Go to [https://myportal.calpoly.edu/p/AccountActivationRecoveryPortlet](https://myportal.calpoly.edu/p/AccountActivationRecoveryPortlet) 2. Enter your **Cal Poly email address** and click **Go.** 3. Answer the three security questions. Click the **Next** button. 4. Enter your [new ](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425396)passphrase/password, then retype the new passphrase/password for verification. Click the **Next** button. 5. Either **set new security questions and answers** OR check the **Keep my previous answers** box. Click the **Next** button. 6. Register your cell phone # for PolyAlert or check the **Opt Out** button, if you don't want to receive campus emergency notifications. Click the **Next** button. 7. Check the boxes to agree to the *Responsible Use Policy and the Confidentiality-Security Agreement*. Click the **Agree** button. 8. Click the **Finish** button. > ℹ️ If you have a state-issued PC, [log in to the VPN](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425144) and stay connected for at least 2 hours to sync your new passphrase/password to your computer.
### **I Know My Current Passphrase/Password and it is Not Expired…**
Click to to view steps for reseting your known password... If you **know** your current Cal Poly passphrase/password and it has** not expired**: 1. Log in to the [My Cal Poly Portal](https://myportal.calpoly.edu/). 2. Go to the **Personal Info tab** > **Cal Poly password** > click the **Change password** button. 3. Enter your old or temporary passphrase/password - the passphrase/password used to log into the My Cal Poly portal. 4. Enter your [new ](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425396)passphrase/password, then retype the new passphrase/password for verification. Click the **Next** button. 5. Answer the three security questions. Click the **Next** button. 6. Register your cell phone # for PolyAlert or check the **Opt Out** button, if you don't want to receive campus emergency notifications. Click the **Next** button. 7. Check the boxes to agree to the *Responsible Use Policy* and the *Confidentiality-Security Agreement*. Click the **Agree** button. 8. Click the **Finish** button. > ℹ️ If you have a state-issued PC, [log in to the VPN](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425144) and stay connected for at least 2 hours to sync your new passphrase/password to your computer.
### > Macro (anchor) **Solano Campus Passphrase/Password Set/Change**
Click to view how to set/change a Solano Campus Passphrase/Password Visit: [password.csum.edu](https://passwordreset.microsoftonline.com/) Enter Your Username: Full email address (dsmithxx@csum.edu) Enter a Password: [Your Network Password] This password tool can be used to set your password or to unlock your account. For assistance with account-related problems, please contact the [ITS Service Desk](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/909246477)[.](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/909246477)
> ℹ️ After you reset your passphrase/password, don’t forget to update your old passphrase/password anywhere it may be saved to prevent a temporary lock on your Cal Poly account, including: > ℹ️ > ℹ️ - All devices, including desktops, laptops, and mobile devices (phones, tablets, etc.). > ℹ️ - If you have a Cal Poly-owned Mac computer, learn how to [re-sync the Mac password](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/964001911). > ℹ️ - Email programs > ℹ️ - [Wi-Fi settings](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2424954) > ℹ️ - Password managers > ℹ️ - Web browsers > ⚠️ If you can't log in to your Cal Poly account or your passphrase/password is not working, your account may be locked, and will automatically unlock after 33 minutes. If you need help, contact the** **[ITS Service Desk](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/909246477) Monday - Friday from 8 a.m. - 5 p.m. at [805-756-7000](tel:8057567000). ---