---
title: "Need a Password to Access Your New Cal Poly Account?"
canonical: "https://tech.calpoly.edu/space/CPKB/1998716963/Need%20a%20Password%20to%20Access%20Your%20New%20Cal%20Poly%20Account%3F"
format: markdown
---
# Students

> ℹ️ **New Student Applicant? **  
> ℹ️ <span style="color: #0747a6">Please visit </span><u><span style="color: #0747a6">**[Applicant First Time Account Activation](https://www.calpoly.edu/applicant-first-time-account-activation)**</span></u><u><span style="color: #0747a6">**.**</span></u>
> ℹ️ 
> ℹ️ **Participating in Other Programs?**   
> ℹ️ <span style="color: #0747a6">Please use the </span><u><span style="color: #0747a6">**[Self-Service Account Activation](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2709946421)**</span></u>

> 📝 If you are unable to** **activate your account**, **please** **call the** ****[ITS Service Desk](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/909246477)** at [805-756-7000](tel:8057567000), Monday-Friday, 8 am - 5 pm. Otherwise, submit a [General Help](https://calpoly.atlassian.net/servicedesk/customer/portals) request with your Cal Poly username and a good time to reach you.

# Staff, Faculty, and Guests

If you are a new Cal Poly staff, faculty, or guest and have never logged in to your account, you will need a temporary password:

1. **Call the ****[ITS Service Desk](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/909246477)** at [805-756-7000](tel:8057567000) Monday-Friday, 8 am - 5 pm. If you are unable to call, please submit a [General Help](https://calpoly.atlassian.net/servicedesk/customer/portals) request with your Cal Poly username and a good time to reach you.

> ⚠️ After logging in with your temporary password, don’t forget to [reset your passphrase/password](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1998684386).

---