---
title: "Can't Connect to VPN Client (GlobalProtect) / Stale Error - When Pressing ENTER Key at Login"
canonical: "https://tech.calpoly.edu/space/CPKB/2247032833/Can't%20Connect%20to%20VPN%20Client%20(GlobalProtect)%20%2F%20Stale%20Error%20-%20When%20Pressing%20ENTER%20Key%20at%20Login"
format: markdown
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## Problem

"When I press the ENTER key after entering my Cal Poly username and password, I get a “Stale Connection” error and **does not complete the connection.**" 

## Solution

Click the **Login** button on the screen instead of pressing the ENTER key after entering your Cal Poly username and password. 

![VPN-Login.png](media://7a1fd2bc-d4ad-4b31-9a05-93a3a8529e4a)


> ℹ️ In some cases, users may need to Force Quit the GlobalProtect app or even Restart their computer to unfreeze the unresponsive GlobalProtect app and try connecting/refreshing afterwards.


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