--- title: "Can't Connect to eduroam WiFi" canonical: "https://tech.calpoly.edu/space/CPKB/2424954/Can't%20Connect%20to%20eduroam%20WiFi" format: markdown --- If you’re having trouble connecting to eduroam WiFi or experiencing poor Wifi performance, it is usually related to specific actions, conditions, or based on a device setting. We’ve listed a few common instances here with steps you can try to help get you connected. > ℹ️ ** Planning to visit another campus?:*** (Cal Poly State-Issued Windows laptop users)* > ℹ️ > ℹ️ - You will need to **[submit a Support Request](https://calpoly.atlassian.net/servicedesk/customer/portal/2/group/8/create/30)**** **for your device to be configured to allow you to connect to eduroam at another campus. > ℹ️ - It is important to make this request **prior to taking your device to the other campus **because a stable internet connection (or sometimes an in-person visit with your device at the IT Service Desk) is required to change the settings. ### **Did you recently change your password?**
Click to view how to fix problems related to changing your password... Go to your device settings and update your password. Remember to use your full email address with @calpoly.edu for eduroam. It's important to update it on any device where your previous password was saved for automatic login or connection - including your phone, laptop, desktop, and any other personal computing devices.
### **Is eduroam running slow?**
Click to view how to fix eduroam running slow... Go to your device's wireless settings and turn off your Wi-Fi. Wait a few moments, then turn your Wi-Fi back on. This should re-connect you to the nearest Wi-Fi access point giving you a faster internet speed.
### **Are you trying to connect an IoT device?** *(such as a game console, printer or media device)*
Click to view how to get your device connected... There is a separate WiFi network for those types of devices called **CP-IoT-Secure**. Learn how to [connect to CP-IoT-Secure](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2424985) and what [WiFi devices are supported](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2424959) on campus. > ⚠️ The [eduroam WiFi](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425129) network does not work with IoT devices.
## Solutions By Device… ### Windows (State computer)
Click to view how to get your Windows (State computer) connected... If you are having trouble accepting the new certificate: 1. From the prompt, click the **Connect** button. If this doesn't work then try the following steps. 2. Connect to campus ethernet **or** [connect to GlobalProtect VPN](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425047) (using a hotspot or other internet source). 3. Open the **Command Prompt** (through the Start menu: **Start** > **Windows System** > **Command Prompt**) and paste `gpupdate /force `into the command window. This will configure your computer to connect to eduroam WiFi. If you are unable to locate the Command Prompt or need help, submit a [General Help Request](https://calpoly.atlassian.net/servicedesk/customer/portal/2/group/8/create/30). See [Can't Connect to eduroam from my PC (Windows 10)](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1680474178).
### Windows (Personal computer)
Click to view how to get your Windows (Personal computer) connected... See [Can't Connect to eduroam from my PC (Windows)](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1680474178).
### Mac (Personal computer
Click to view how to get your Mac (Personal computer) connected... See [Can't Connect to eduroam from my Mac](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1680605191).
### iOS
Click to view how to get your iOS device connected... - [Force restart your device](https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios) then try [connecting to eduroam](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425416) again. - See [Can't Connect to eduroam from my Apple Device (iOS)](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1680998855).
### Android
Click to view how to get your Android connected... See [Can't Connect to eduroam from my Android](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1680998893).
### Lenovo computer or a Huawei, OnePlus, or Xiaomi
Click to view how to get your Lenovo computer or a Huawei, OnePlus, or Xiaomi device connected... Software on your computer may be inadvertently blocking you from connecting to wireless. Submit a [General Help](https://calpoly.atlassian.net/servicedesk/customer/portal/2/group/8/create/30) request with your device's [WiFi hardware/MAC address](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425042).  Affected apps/devices include: - Avast Antivirus - 360 Total Security - Fing (network scanning software) - Lenovo Wi-Fi Security, Lenovo Vantage and Lenovo Location Services - Software on Xiaomi devices (often antivirus or network software) - Software on OnePlus devices (often antivirus or network software) - Software on Huawei devices (often antivirus or network software)
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