---
title: "Set Up Outlook for Windows or Mac/iOS Mail Clients for Email"
canonical: "https://tech.calpoly.edu/space/CPKB/2424968/Set%20Up%20Outlook%20for%20Windows%20or%20Mac%2FiOS%20Mail%20Clients%20for%20Email"
format: markdown
---
Use Microsoft 365 Outlook or Mac/iOS client to access your Cal Poly email and calendar.

> ℹ️ - Faculty & staff with state-issued/maintained computers can use [Software Center (on Windows) ](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1738342981)or [Self Service (on Mac)](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1683718145) to install Microsoft 365 software.
> ℹ️ - Campus computer security policy **prohibits use of a personal Microsoft account on state-owned/ITS managed devices**.
> ℹ️ - Emeritus and CSU bargaining units 5, 6 and 11 have access to the [web-based Microsoft 365 applications](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/195362820) only.

  
To access Outlook using your browser, log in to the [My Cal Poly Portal](https://myportal.calpoly.edu/) > **My Apps **> **Email & Calendar**.

### Outlook for Windows

<details>
<summary>click to view how to setup Outlook for Windows</summary>

[Install Office (Desktop) from Office 365](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425049), then follow these instructions:

> ⚠️ If you are having an issue connecting to your Cal Poly email and calendar, it is recommended that you [backup your data](https://support.microsoft.com/en-us/office/export-or-backup-email-contacts-and-calendar-to-an-outlook-pst-file-14252b52-3075-4e9b-be4e-ff9ef1068f91) and [follow these steps from Microsoft to delete your account](https://support.microsoft.com/en-us/office/remove-or-delete-an-email-account-from-outlook-1fa900ae-6dc8-468c-b754-10292f7ee47a). Then, follow the instructions below to re-add your account.

<span style="color: #0747a6">**STEP 1 |**</span> Open the **Outlook **desktop app. *An Outlook connection dialog box should appear.*

<span style="color: #0747a6">**STEP 2 |**</span> Enter your **Cal Poly email address**. Click the **Connect** button. *A Cal Poly portal login box should appear.*

<span style="color: #0747a6">**STEP 3 |**</span> Enter your **Cal Poly username and password**. Click the **Login** button. *A **[Duo Multi-Factor Authentication](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425367)** selection dialog box should appear.* 

<span style="color: #0747a6">**STEP 4 |**</span> Choose your preferred authentication method to complete on your [enrolled mobile device](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3539066). *An Account Successfully added message should appear.*

<span style="color: #0747a6">**STEP 5 |**</span> Click the **Done** button.  
  
NOTE: If this is the first time using an Office 365 app on your computer, you will be asked to complete the Office Activation by signing in with your Cal Poly credentials before using Outlook. When given the choice, be sure to select the “Work or school account” option to activate.
</details>

### Outlook for Mac

<details>
<summary>click to view how to setup Outlook for Mac</summary>

[Install Office (Desktop) from Office 365](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425049), then follow these instructions:

> ⚠️ If you are having an issue connecting to your Cal Poly email and calendar, it is recommended that you [follow these steps from Microsoft to delete your account](https://support.microsoft.com/en-gb/office/sign-out-of-an-email-account-in-outlook-for-mac-4610056b-dc67-4bf4-9da6-a3ed79b5607e). Then, follow the instructions below to re-add your account.

<span style="color: #0747a6">**STEP 1 |**</span> Open **Microsoft Outlook**. *You may be prompted to “Go Online” to activate.*

<span style="color: #0747a6">**STEP 2 |**</span> Enter your full **Cal Poly email address **in the “Email” field. A Cal Poly login dialog box should pop up.

<span style="color: #0747a6">**STEP 3 |**</span> Enter your **Cal Poly username and password, **then click **Login**. *A **[Duo Multi-Factor Authentication](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425367)** selection dialog box should appear.* 

<span style="color: #0747a6">**STEP 4 |**</span> Choose your preferred authentication method to complete on your [enrolled mobile device](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3539066). *An Office 365 account has been added message should appear.*

<span style="color: #0747a6">**STEP 5 |**</span> Click **Done**. The **Accounts** dialog box will close automatically, and Outlook will begin the setup process. This may take a few minutes to complete. 

<span style="color: #0747a6">**STEP 6 |**</span> Once finished, you are now ready to use Outlook on your Mac.
</details>

### Outlook for iOS

<details>
<summary>click to view how to setup Outlook for iOS</summary>

> ⚠️ If you are having an issue connecting to your Cal Poly email and calendar, it is recommended that you remove your account:
> ⚠️ 
> ⚠️ 1. Open the **Outlook App** and tap your **Profile Icon **located in the top left corner.
> ⚠️ 2. Tap the **Gear Icon **located in the bottom left corner and select your **Office 365 account **under Mail Accounts.
> ⚠️ 3. Scroll down, tap **Delete Account**, then tap **Delete**.
> ⚠️ 4. Then, follow the instructions below to re-add your account.

> ℹ️ If you're unable to remove the account, you may need to [delete the Outlook App and Configuration Profile.](https://support.apple.com/en-us/HT205347) then follow the steps below.

<span style="color: #0747a6">**STEP 1 |**</span> <u>[Download Outlook for iOS](https://go.microsoft.com/fwlink/?linkid=2334958&clcid=0x409&culture=en-us&country=us)</u> and then open it.

<span style="color: #0747a6">**STEP 2 |**</span> Tap **Add Account **and enter your **Cal Poly email address**. Tap **Add Account**, and a Cal Poly login dialog box should pop up.

<span style="color: #0747a6">**STEP 3 |**</span> Enter your **Cal Poly username and password, **then click **Login**. *You may be prompted at this time to authenticate using your Cal Poly login and **[Duo Multi-Factor Authentication](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425367)**.*

<span style="color: #0747a6">**STEP 4 |**</span> A screen should appear asking if you would like to add another account. Tap **Maybe Later**.

<span style="color: #0747a6">**STEP 5 |**</span> You are now ready to use the **Outlook App **on your iOS device.
</details>

### Outlook for Android

<details>
<summary>click to view how to setup Outlook for Android</summary>

*We’ll let the experts explain this one.*

Visit Microsoft's [Set up email in the Outlook for Android app](https://support.office.com/en-us/article/set-up-email-in-the-outlook-for-android-app-886db551-8dfa-4fd5-b835-f8e532091872?ui=en-US&rs=en-US&ad=US#bkmk_commscenarios) page, under **Set up work/school accounts that have additional requirements** > **If you connect to an on-premises Exchange server**.
</details>

### Mac Mail

<details>
<summary>click to view how to setup Mac Mail</summary>

> ⚠️ If you are having an issue connecting to your Cal Poly email and calendar, go to **Apple Menu **> **System Preferences** >** Internet Accounts**, click on your Cal Poly account, and click the **Minus** button to delete your account. Then, follow the instructions below to re-add your account.

<span style="color: #0747a6">**STEP 1 |**</span> Go to the **Apple Menu**, then click **System Settings**.

<span style="color: #0747a6">**STEP 2 |**</span> Click **Internet Accounts** and select “Add Account…”

<span style="color: #0747a6">**STEP 3 |**</span> Select **Microsoft** **Exchange**.

<span style="color: #0747a6">**STEP 4 | **</span>Enter your **Cal Poly email address, **then click **Sign In**. Then click **Sign In** again, to confirm. (*You do not need to click Configure Manually*)

<span style="color: #0747a6">**STEP 5 | **</span>Select the **Work or school account** option.

<span style="color: #0747a6">**STEP 6 | **</span>A pop-up Cal Poly dialog box will appear, prompting you to enter your  **Cal Poly username and password.** Click **Login**. *A **[Duo Multi-Factor Authentication](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425367)** selection dialog box should appear.* 

<span style="color: #0747a6">**STEP 8 |**</span> Choose your preferred authentication method.

<span style="color: #0747a6">**STEP 9 |**</span> Select the apps you want to use with your account, then click **Done**. *Your account is now set up.*

<span style="color: #0747a6">**STEP 10 |**</span> Open the **Mail app** to view your Cal Poly email. If you chose to sync your calendar, open the **Calendar App** to view your Cal Poly calendar.  
  
NOTE: *It may take several minutes before your emails appear while your data syncs from the server.*
</details>

### iOS Mail

<details>
<summary>click to view how to setup iOS Mail</summary>

> ⚠️ If you are having an issue connecting to your Cal Poly email and calendar, go to **Settings **> **Mail **>** Accounts**, tap on your Cal Poly account, and tap **Delete Account**. Then, follow the instructions below to re-add your account.

<span style="color: #0747a6">**STEP 1 |**</span> Go to **Settings **> **Apps **> **Mail **>** Mail Accounts** > **Add Account**. 

<span style="color: #0747a6">**STEP 2 |**</span> Tap **Microsoft Exchange**. 

<span style="color: #0747a6">**STEP 3 |**</span> Enter your **Cal Poly email address** and a **Description** (the default is Exchange). Tap **Next**. 

<span style="color: #0747a6">**STEP 4 |**</span> Tap **Sign In**.<span style="color: #323232"> </span>*Select the ****Work or school account**** option if prompted.*

<span style="color: #0747a6">**STEP 5 |**</span> Enter your **Cal Poly username and password.** Tap **Login**. *A **[Duo Multi-Factor Authentication](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425367)** selection dialog box should appear.* 

<span style="color: #0747a6">**STEP 6 |**</span> Choose your preferred authentication method to complete on your [enrolled mobile device](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3539066).

<span style="color: #0747a6">**STEP 7 |**</span> Select the apps you want to use with your account, then tap** Save**.<span style="color: #323232"> </span>*Your account is now added.*

<span style="color: #0747a6">**STEP 8 |**</span> Open the **Mail app** to view your Cal Poly email. If you choose to sync your calendar, open the **Calendar App** to view your Cal Poly calendar.

NOTE: *It may take several minutes before your emails appear while your data syncs from the server.*
</details>


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