---
title: "Set up VPN"
canonical: "https://tech.calpoly.edu/space/CPKB/2425047/Set%20up%20VPN"
format: markdown
---
Cal Poly’s Virtual Private Network (VPN) service allows faculty, staff, and students to access campus technology resources securely. 

> ⚠️ #### Items to consider before installing the Global Protect VPN client on your computer:  
> ⚠️ 
> ⚠️ 
> ⚠️ - You must be enrolled in [Multi-Factor Authentication (Duo)](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3539066) before setting up VPN.
> ⚠️ - You will need **administrative access **or “elevated rights” to install VPN software on your device.
> ⚠️ - The GlobalProtect **VPN app uses your default browser **for you to input your login information and to display messages related to connectivity.  *(Learn more about changing your default browser on **[Mac](https://support.apple.com/en-us/HT201607#:~:text=How%20to%20change%20your%20default,%E2%80%9DDefault%20web%20browser%E2%80%9D%20menu.)**, or **[Windows](https://support.microsoft.com/en-us/windows/change-your-default-browser-in-windows-10-020c58c6-7d77-797a-b74e-8f07946c5db6)**) *
> ⚠️ - Department email accounts will not connect to the VPN. Connect using your personal Cal Poly account.
> ⚠️ - If prompted to update to the newest version of GlobalProtect VPN client, please do so.

> ℹ️ If you’re using a **Cal Poly state-owned computer or a tech rental, the GlobalProtect VPN is typically preinstalled**. If GlobalProtect VPN is not pre-installed please see the support page for installing software on [Windows](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1738342981) or [Mac.](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1683718145) 
> ℹ️ 
> ℹ️ - See the support page to <u>**[Set up VPN on a State-Issued Computer](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1962868737)**</u>

> ❌ **VPN is currently not compatible with Microsoft Surfaces.**

## Install VPN Client - (On Mac, Windows, iOS, Android, & Linux)

### Mac

<details>
<summary>click to view how to install on Mac...</summary>

<span style="color: #0747a6">**STEP 1 |**</span> **IMPORTANT:** BEFORE setting up VPN, you must enroll your device(s) with <u>[Multi-Factor Authentication (Duo)](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3539066)</u>. *You will need to add a primary and secondary device.*

<span style="color: #0747a6">**STEP 2 |**</span> Go to [cpvpn.calpoly.edu](https://cpvpn.calpoly.edu/). Sign in with your **Cal Poly username** (do not include @calpoly.edu) and **password, **then click the **Login** button.** ** <span style="color: #ff5630">*Do not press the ENTER key on your keyboard.*</span>

![A screenshot of the Cal Poly VPN log-in page. The required fields (Cal Poly username, password, and the Login button) are boxed in red.](media://16276982-69b7-46d8-b5b9-1db2dd16db42)

<span style="color: #0747a6">**STEP 3 |**</span> You will be prompted to [authenticate with Duo](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3178597). 

<span style="color: #0747a6">**STEP 4 |**</span> Click on the **Download Mac 32/64 bit GlobalProtect agent** link.

![Paloalto networks global protect download page. 'Download Mac 32-64 bit Global Protect agent' is highlighted](media://65e06d37-d11d-4489-acc6-107d32404f2b)

<span style="color: #0747a6">**STEP 5 |**</span> Once downloaded, double-click the file to launch the **GlobalProtect.pkg** installer.

<span style="color: #0747a6">**STEP 6 |**</span> Start the installation by clicking** Continue**.

![Install ProbalProtect pop-up. Continue highlighted](media://692d73dd-d103-4dc0-bd08-a42f1e10c853)


<span style="color: #0747a6">**STEP 7 |**</span> Select your computer disk (generally labeled Macintosh HD), then click **Continue**.

![The Install GlobalProtect menu. Continue highlighted](media://96707911-a2a9-494a-8d09-7c51a7f323b3)


<span style="color: #0747a6">**STEP 8 |**</span> Select BOTH **GlobalProtect** and **GlobalProtect System extensions**, then click **Continue**.

![Checked boxed for GlobalProtect and System Extensions](media://271e75b6-7f7f-4a0a-8418-252d09345398)


<span style="color: #0747a6">**STEP 9 |**</span> Next, click **Install**.

![Install GlobalProtect pop-up. Install button is highlighted](media://5c58a1c2-fd67-4092-8e43-c4712f351ea5)


<span style="color: #0747a6">**STEP 10 |**</span> *Here you should receive a prompt asking you to enter your password to allow this installation.* Enter the password you use for your Mac, then click **Install Software**.

![Installer pop-up. Install Software button is highlighted](media://a7385363-5f55-48cb-8d80-2b6b4d7a8089)


<span style="color: #0747a6">**STEP 11 |**</span> You should get a message indicating that **The installation was successful.** Then click **Close**.

![Install GlobalProtect pop-up. 'The Installation was successful' message. Close button is highlighted](media://fa1924c8-9efb-4bd5-a554-1508da076532)


<span style="color: #0747a6">**STEP 12 |**</span> From the top screen menu bar, Click the **GlobalProtect icon,** then click **Get Started**. 

![Global Protect icon is highilghted and clicked. Welcome message. 'Get Started' is highlighted](media://8f97d597-013a-4b83-8de9-f716830fc9a4)


<span style="color: #0747a6">**STEP 13 |**</span> Enter **cpvpn.calpoly.edu** as the portal address, then click **Connect**. 

![GlobalProtect pop-up. 'Not Connected'. Connect button is highlighted](media://f058c6e0-81b4-4bbb-b817-87169c5ee51d)

> ℹ️ ### Did you receive a security warning/pop-up, or is the app not connecting?
> ℹ️ 
> ℹ️ Follow these steps to authorize/unlock and allow the GlobalProtect App:
> ℹ️ 
> ℹ️ **For macOS 10.13 through 12.x** [[1](https://csuf.screenstepslive.com/m/75252/l/1666043-downloading-using-global-protect-campus-vpn)]
> ℹ️ 
> ℹ️ 1. Open the **Apple Menu** at the top left of your screen and select **System Preferences**.
> ℹ️ 2. Go to the **Security & Privacy** pane and open the **General** tab.
> ℹ️ 3. Click the **padlock icon** in the bottom left corner and enter your password (must be an admin user) to unlock the settings.
> ℹ️ 4. Look for an alert stating that system software from developer *Palo Alto Networks* was blocked. Click **Allow**. [[1](https://www.youtube.com/watch?v=dDfa1OgeP4M), [2](https://seattleuniversity.atlassian.net/wiki/spaces/ISD/pages/1210089476/GlobalProtect+V6+Mac+Setup+Guide+and+Software), [3](https://services.northwestern.edu/TDClient/30/Portal/KB/ArticleDet?ID=1790), [4](https://privacy.kaspersky.com/articles/operation-system-settings-macos-medium/), [5](https://fresnostate.teamdynamix.com/TDClient/1922/Portal/KB/ArticleDet?ID=102726)]
> ℹ️ 
> ℹ️ **For macOS 13.x and Newer**
> ℹ️ 
> ℹ️ 1. Open the **Apple Menu** and select **System Settings**.
> ℹ️ 2. Click **Privacy & Security** in the sidebar.
> ℹ️ 3. Scroll down to the **Security** section and make sure "Allow applications downloaded from" is set to *App Store and identified developers*.
> ℹ️ 4. Under the *Extensions* or *Login Items* sections, ensure all toggles for Palo Alto Networks are turned on so the VPN extension can run in the background. [[1](https://it.ucsf.edu/how-to/enabling-globalprotect-extension-mac-users), [2](https://seattleuniversity.atlassian.net/wiki/spaces/ISD/pages/1210089476/GlobalProtect+V6+Mac+Setup+Guide+and+Software), [3](https://networking.grok.lsu.edu/article.aspx?articleid=20407)]
> ℹ️ 
> ℹ️ If you are still experiencing connection drops or "stuck" statuses, you should try restarting your computer to finalize the extension loading. 
> ℹ️ 
> ℹ️ <span style="color: #0747a6">*For further troubleshooting, you can refer to the official *</span><span style="color: #0747a6">*[Palo Alto Networks GlobalProtect User Guide](https://www.google.com/url?sa=i&source=web&rct=j&url=https://docs.paloaltonetworks.com/globalprotect/user-guide/6-0/globalprotect-app-for-mac/use-the-globalprotect-app-for-mac&ved=2ahUKEwjNouGaiMmUAxVHMzQIHZMHOpAQy_kOegoIAggACAAIExAC&opi=89978449&cd&psig=AOvVaw3z-8UKldB0jwoG7K6mQyzm&ust=1779407654990000)*</span><span style="color: #0747a6">*. [*</span><span style="color: #0747a6">*[1](https://auburn.service-now.com/it?id=kb_article_view&sysparm_article=KB0011444)*</span><span style="color: #0747a6">*, *</span><span style="color: #0747a6">*[2](https://services.northwestern.edu/TDClient/30/Portal/KB/ArticleDet?ID=1790)*</span><span style="color: #0747a6">*]*</span>


<span style="color: #0747a6">**STEP 14 |**</span> Type your **Cal Poly username** (do not include @calpoly.edu) and **password, **then click the **Login** button.** ** <span style="color: #ff5630">*Do not press the ENTER key on your keyboard.*</span>

![A screenshot of the Cal Poly VPN log-in page. The required fields (Cal Poly username, password, and the Login button) are boxed in red.](media://16276982-69b7-46d8-b5b9-1db2dd16db42)

*NOTE: If ****GlobalProtect App**** security warnings pop up on-screen, always click**** Allow****.*  


<span style="color: #0747a6">**STEP 15 |**</span> You are now connected to Cal Poly's VPN. *The ****Connected**** status is displayed in the Mac Menu Bar.*

![Connected to the Cal Poly VPN. Connection status highlighted in red.](media://51daa7de-1611-4aa0-a013-3a65e97c23e0)

 

<span style="color: #0747a6">**STEP 16 |**</span> Once you are done with your session, click the **GlobalProtect icon**, then click the <span style="color: #232629">**≡**</span><span style="color: #232629"> </span>**menu icon, **then select **Disconnect**.

![GlobalProtect icon is highlighted and clicked. Menu, Disconnect is highlighted](media://96972907-ecba-4d0f-8a11-a811246e45cc)
</details>

### Windows

<details>
<summary>click to view how to install on Windows...</summary>

**IMPORTANT:** BEFORE setting up VPN, you must enroll your device(s) with <u>[Multi-Factor Authentication (Duo)](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3539066)</u>.*You will need to add a primary and secondary device.*

<span style="color: #0747a6">**STEP 1 |**</span> Go to [cpvpn.calpoly.edu](https://cpvpn.calpoly.edu/). Sign in with your **Cal Poly username** (do not include @calpoly.edu) and **password**, then click the **Login** button. <span style="color: #ff5630">Do not press the ENTER key on your keyboard.</span>

![A screenshot of the Cal Poly VPN log-in page. The required fields (Cal Poly username, password, and the Login button) are boxed in red.](media://f9ca156b-bc83-490c-9ac6-35e0febe17c6)

<span style="color: #0747a6">**STEP 2 |**</span> You will be prompted to [authenticate with Duo](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3178597).

<span style="color: #0747a6">**STEP 3 |**</span> Click the **Download Windows 64 bit **or **Windows 32 bit GlobalProtect agent link**, depending on your [operating system version](https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808#WindowsVersion=Windows_10).

![paloalto networks GlobalProtect download page. 'Download Windows 32 bit GlobalProtect agent' is highlighted](media://9b9d61b6-af60-439c-84f9-e634290de65d)


<span style="color: #0747a6">**STEP 4 |**</span> Run the downloaded file. Then, after the GlobalProtect Setup Wizard opens, install it by clicking** Next**.   
*If asked "Do you want to allow this app to make changes to your device?" click ****Yes****. *

<span style="color: #0747a6">**STEP 5 |**</span> If you do not see the GlobalProtect window, go to the system tray located in the bottom right section of the Windows taskbar, and click on the **globe icon**.

![A screenshot of the system tray located in the bottom right section of the Windows taskbar. The globe icon is highlighted in red.](media://fa29bfbf-56b9-4e4d-87fe-dfb05b88f255)


<span style="color: #0747a6">**STEP 6 |**</span> Click **Get Started**.

![Get Started button highlighted](media://a86723dd-b8e8-4457-adac-e9317ce5856b)


<span style="color: #0747a6">**STEP 7 |**</span> Enter **cpvpn.calpoly.edu **as the portal address, then click **Connect**. 

![cpvpn.calpoly.edu typed in the field and Connect button highlighted](media://67c452a1-6063-4958-be98-f228fa7a2c5e)


<span style="color: #0747a6">**STEP 8 |**</span> Type your **Cal Poly username** (do not include @calpoly.edu) and **password**, then click the **Login** button. <span style="color: #ff5630"> Do not press the ENTER key on your keyboard.</span>

![A screenshot of the Cal Poly VPN log-in page. The required fields (Cal Poly username, password, and the Login button) are boxed in red.](media://f9ca156b-bc83-490c-9ac6-35e0febe17c6)

 

<span style="color: #0747a6">**STEP 9 |**</span> You are now connected to Cal Poly's VPN. *The ****Connected**** status is displayed in the system tray located in the bottom right section of the Windows taskbar. *

![GlobalProtect icon is highlighted](media://8be74024-4b34-4da9-97a8-3123812ede56)


<span style="color: #0747a6">**STEP 10 |**</span> *Once you are done with your session, click the ****GlobalProtect icon****, then click the *<span style="color: #232629">***≡***</span><span style="color: #232629">* *</span>***menu icon, ****then select ****Disconnect****.*  


![GlobalProtect pop-up. Menu icon is highlighted. in Menu dropdown, Disconnect is highlighted](media://553815d5-3b62-4310-abde-c5d620b10abc)
</details>

### iOS

<details>
<summary>click to view how to install on iOS...</summary>

<span style="color: #0747a6">**STEP 1 |**</span> Before setting up VPN, you must enroll your device(s) with [Multi-Factor Authentication (Duo)](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3539066). You will need to add a primary and secondary device.

<span style="color: #0747a6">**STEP 2 |**</span> Go to the **Apple App Store**, and search for **Global Protect**. Download and launch the free app.  


![A screenshot of the App Store, with the GlobalProtect app highlighted.](media://95dd77ae-ae98-4533-b8dc-d43e1a1b6167)


<span style="color: #0747a6">**STEP 3 |**</span> Open the GlobalProctect app. *Choose to ****Allow ****for the dialog box asking “GlobalProtect” Would Like to Send You Notifications.*

<span style="color: #0747a6">**STEP 4 |**</span> In the Address field type **cpvpn.calpoly.edu **as the portal address, then tap the **Connect **button.  


![iOS GlobalProtect app. 'What is your portal address'. cpvpn.calpoly.edu is entered. Connect button is highlighted](media://d9de7e3e-ca01-4e91-b607-3a8255937f7e)


<span style="color: #0747a6">**STEP 5 |**</span> Tap the **Allow** button to allow GlobalProtect to add VPN configurations.  


!['GLobalProtect' would like to Add VPN configurations. Allow button is highlighted](media://3ac10ae0-0f13-4dc6-b70d-64089d5cf5c5)


<span style="color: #0747a6">**STEP 6 |**</span> Use Touch ID or enter your passcode to add the VPN configuration.

<span style="color: #0747a6">**STEP 7 |**</span> Log in with your Cal Poly username (do not include @calpoly.edu) and password.  


![GLobalProtect Login pop-up. Login button is highlighted](media://654b1897-5816-4eaf-b5d8-84553f696475)

<span style="color: #0747a6">**STEP 8 |**</span> You will be prompted to [authenticate with Duo](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3178597). *Please be aware of Cal Poly's **[Responsible Use Policy](https://security.calpoly.edu/content/policies/rup/index)**.*

<span style="color: #0747a6">**STEP 9 |**</span> You are now connected to Cal Poly's VPN.  


![GlobalProtect. Connected message](media://25895c52-f9cd-4e22-a209-a3738f423412)


<span style="color: #0747a6">**STEP 10 |**</span> Once you are done with your session, go to the GlobalProtecft app screen and tap the **circle and shield icon** button to disconnect.
</details>

### Android

<details>
<summary>click to view how to install on Android</summary>

<span style="color: #0747a6">**STEP 1 |**</span> Before setting up VPN, you must enroll your device(s) with [Multi-Factor Authentication (Duo)](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3539066). You will need to add a primary and secondary device.

<span style="color: #0747a6">**STEP 2 |**</span> Go to the **Google Play Store**, and search for **Global Protect**. Tap the **Install **button to download and launch the free app.  


![Android Google Play Store GlobalProtect install button](media://cc593085-a40e-459c-abe3-e8108fb4f824)


<span style="color: #0747a6">**STEP 3 |**</span> Enter **cpvpn.calpoly.edu **as the portal address, then click the **Connect **button. GlobalProtect will begin retrieving your VPN configuration.  


![Android GlobalProtect Login Portal Address Connect](media://033ab963-769e-40af-9a7d-55e0d8c2b0d5)


<span style="color: #0747a6">**STEP 4 |**</span> Log in with your Cal Poly username (do not include @calpoly.edu) and password.  


![GlobalProtect Login. Login button is highlighted](media://4dc715dc-94dc-4dab-aa82-d11fd8e59cc7)


<span style="color: #0747a6">**STEP 5 |**</span> You will be prompted to [authenticate using Duo](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3178597).

<span style="color: #0747a6">**STEP 6 |**</span> Tap **OK** to confirm your VPN connection request.  


![Connection request pop-up. Ok button is highlighted](media://8a0097ef-bc6d-4900-8bae-b0988d19e4e0)


<span style="color: #0747a6">**STEP 7 |**</span> Please be aware of Cal Poly's [Responsible Use Policy](https://security.calpoly.edu/content/policies/rup/index).  


![Cal Poly's Responsible use policy](media://18b385e0-d250-409f-b1c9-45bd7580f658)

<span style="color: #0747a6">**STEP 8 |**</span> You are now connected to Cal Poly's VPN.  


![Android GlobalProtect Connection tab. Auto Discovery is checked. Disconnect button is highlighted](media://1fac28e5-de67-4fbc-85df-b4040124e203)


<span style="color: #0747a6">**STEP 9 |**</span> Once you are done with your session, tap the **Disconnect** button to disconnect.
</details>

### Linux

<details>
<summary>click to view how to install on Linux...</summary>

<span style="color: #0747a6">**STEP 1 |**</span> Before setting up VPN, you must enroll your device(s) with [Multi-Factor Authentication (Duo)](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3539066). You will need to add a primary and secondary device.

<span style="color: #0747a6">**STEP 2 |**</span> Download and install the **openconnect package** for the operating system using one of the following methods.

- Using **openconnect**, download and install the binary package for the operating system.
  - Use a package manager.  
**Sample Commands**
  - Run openconnect --version
  - If the version of openconnect < 8:00 and the gp option is not listed under Supported protocols, uninstall openconnect using the package manager, and build from source
- To build from source, confirm the GNU development toolchain is installed and that you have (at least) the following tools installed: gcc, make, automake, tar.
- 
  - Download the latest source file from: [https://www.infradead.org/openconnect/download.html](https://www.infradead.org/openconnect/download.html)
  - Extract the source tarball with tar. X.YZ is the version number.
    
  - Run the following commands:
    
    This step may require administrator/root privileges.
    

<span style="color: #0747a6">**STEP 3 |**</span> Connect to the VPN. This step may require administrator/root privileges. Use your Cal Poly username (do not include @calpoly.edu).

```
openconnect --protocol=gp cpvpn.calpoly.edu --user=<YOUR CAL POLY USERNAME>
```

<span style="color: #0747a6">**STEP 4 |**</span> When prompted, enter your Cal Poly password.

<span style="color: #0747a6">**STEP 5 |**</span> You are now connected to Cal Poly's VPN.

> ℹ️ To install a Graphical User Interface (GUI) for openconnect, see:
> ℹ️ 
> ℹ️ - [https://github.com/yuezk/GlobalProtect-openconnect](https://github.com/yuezk/GlobalProtect-openconnect)
> ℹ️ - [https://github.com/NetworkManager/NetworkManager-openconnect](https://github.com/NetworkManager/NetworkManager-openconnect)
</details>

## Uninstall the VPN Client

If you need to uninstall the VPN client from your computer, please visit the Paloalto GlobalProtect support site for uninstall instructions.

Version 6.2x

- [Mac Uninstall](https://docs.paloaltonetworks.com/globalprotect/6-2/globalprotect-app-user-guide/globalprotect-app-for-mac/uninstall-the-globalprotect-app-for-mac) *(Use **[https://cpvpn.calpoly.edu](https://cpvpn.calpoly.edu)** in Step #1 where it refers to “https://<portal address or name>)*
- [Windows Uninstall](https://docs.paloaltonetworks.com/globalprotect/6-2/globalprotect-app-user-guide/globalprotect-app-for-windows/uninstall-the-globalprotect-app-for-windows)

Version 5.2x

- [Mac Uninstall](https://docs.paloaltonetworks.com/globalprotect/5-2/globalprotect-app-user-guide/globalprotect-app-for-mac/uninstall-the-globalprotect-app-for-mac) *(Use **[https://cpvpn.calpoly.edu](https://cpvpn.calpoly.edu)** in Step #1 where it refers to “https://<portal address or name>)*
- [Windows Uninstall](https://docs.paloaltonetworks.com/globalprotect/5-2/globalprotect-app-user-guide/globalprotect-app-for-windows/uninstall-the-globalprotect-app-for-windows)

> ℹ️ If you’re using a **Cal Poly state-owned computer or a tech rental, the GlobalProtect VPN is typically preinstalled**. If GlobalProtect VPN is not pre-installed please see the support page for installing software on [Windows](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1738342981) or [Mac.](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1683718145) 
> ℹ️ 
> ℹ️ - See the support page to <u>**[Set up VPN on a State-Issued Computer](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1962868737)**</u>

---