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title: "Telephone Coordinator Responsibilities"
canonical: "https://tech.calpoly.edu/space/CPKB/2425476/Telephone%20Coordinator%20Responsibilities"
format: markdown
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The departmental Telephone Coordinator serves as a liaison between department faculty and staff and the ITS Voice Services team.

- Submit department requests using one of the Support Center <span style="color: #333333">[Campus Phone or Mobile Phone](https://calpoly.atlassian.net/servicedesk/customer/portal/2/group/10)</span><span style="color: #333333"> </span>requests<span style="color: #172b4d">.</span>
- Process departmental requests for telephone moves, adds, and changes. *A minimum of five (5) business days are needed to process requests.*
- Process departmental requests for advanced voicemail services.
- Report telephone problems to the ITS Service Desk.
- Request and cancel mobile phone service.
- Provide campus telephone directory changes.
- Provide billing chartfield information for all requests.
- Monitor telephone billing and report discrepancies.
- Provide telephone training for new staff and faculty.
- Serve as the information point for the department when widespread communications updates and telephone problems occur.
- Send email to HR to update a phone extension in the SOL Staff Directory

> ✅ See [https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2902097931](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2902097931) for more detailed how-to guides for common task/procedures.

> ℹ️ If you don't know who your department's Telephone Coordinator is, contact the [ITS Service Desk](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/909246477).

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