---
title: "Common PolyCard Issues"
canonical: "https://tech.calpoly.edu/space/CPKB/2425549/Common%20PolyCard%20Issues"
format: markdown
---
## Problem

"I am unable to use my PolyCard."

## Solution

There are several solutions to issues that may arise when using your PolyCard.

### Damaged

<details>
<summary>My PolyCard is damaged.</summary>

If your PolyCard is worn from normal use (fading, laminate peel, defective magnetic stripe, etc.), it may be replaced at no charge.
</details>

### Dining Plan Issues

<details>
<summary>I am having an issue using my PolyCard with my Dining Plan.</summary>

**Campus Dining**  
Visit the [Campus Dining](https://dineoncampus.com/calpoly/) website for more information, or contact Campus Dining at [campusdining@calpoly.edu](mailto:campusdining@calpoly.edu) or [805-756-5939](tel:8057565939).

**Campus Express**  
Visit the [Campus Express](https://dineoncampus.com/calpoly/campus--express) website for deposit information. Campus Express balances are refundable; a $25 processing fee may be applied.
</details>

### Lost Door Access

<details>
<summary>I lost door access using my PolyCard</summary>

See the department or area security administrator to get your PolyCard re-enabled for room access.
</details>

---