---
title: "User Self-Service for Management of Hunt Groups in Micollab"
canonical: "https://tech.calpoly.edu/space/CPKB/2731671555/User%20Self-Service%20for%20Management%20of%20Hunt%20Groups%20in%20Micollab"
format: markdown
---
Hunt Groups allow calls to be distributed among a group of users. By enabling user self-service in MiCollab, users can easily control when they are available to receive Hunt Group calls without needing to contact ITS. Enabling self-service thus gives users more flexibility, such as pausing Hunt Group calls during meetings or outside of coverage hours.

# Step 1: Create a Support Ticket

1. From <u>[tech.calpoly.edu](http://tech.calpoly.edu/)</u>, create a **new support ticket**.
2. In the ticket, **include the following**:
  1. Summary: Enable Hunt Group Management
  2. User Name
  3. Extension
3. **Once the ticket has been processed **by ITS, you can **proceed to Step 2 **below.

# Step 2: Adjust MiCollab settings

Once ITS has completed the back-end changes, do the following:

1. Restart your **MiCollab client**.
  1. Close MiCollab (Click the **X** in the upper-right corner).
  2. If you get a “MiCollab is still running in the background” pop-up message:
    1. Click on the **Show Hidden Icons** carat in the lower-right of your screen
    2. Right-click on the **MiCollab Icon.**
    3. Click on **Quit MiCollab**.
    4. From the Start Menu, click on **MiCollab** to **restart** your client.
2. Once MiCollab is restarted, you can control your Hunt Group availability directly in the client, toggling availability as needed. This will allow you to manage your call routing based on your availability throughout the day.
  1. To toggle, click on **your initials** in the upper-right of the MiCollab window
  2. Use the toggle buttons to **toggle availability on and off**:
    1. If the toggle is <span style="color: #0747a6">**blue**</span>: You are active and receiving Hunt Group Calls
    2. If the toggle is <span style="color: #97a0af">**gray**</span>: You are inactive and not receiving Hunt Group Calls