---
title: "Solano Campus Provided IT Services"
canonical: "https://tech.calpoly.edu/space/CPKB/2770894852/Solano%20Campus%20Provided%20IT%20Services"
format: markdown
---
![MA_compass_3_color_blue_gold_white.jpg](media://0753418b-b3e5-4132-8c32-ea9c09697149)

Cal Poly Solano Campus IT Services delivers a variety of services to support the mission of the University. 

> Macro (rw-ui-expands-macro)
> 
> > Macro (rw-expand)
> 
> - Provisioning accounts
> - Change usernames/passwords
> - Campus issued Desktop/Laptop support services
> - Resolution of software and hardware problems
> - Configuration, installation, move, and disposal of computers and software programs
> - Site licensed software (contracts and tracking)
> - Asset Management, Inventory Control
> - Network connectivity issues
> - End-user training and documentation services
> - Apple product support
> 
> > Macro (rw-expand)
> 
> - Backup and Recovery
> - Virtual and Physical Server Administration
> - Storage Administration (shared network folders)
> - Printer Services Management
> - Keyserver Software Management
> - Wired Network Services
> - Wireless Network Services
> - Remote access services
> - Service continuity and availability
> - Internet Access
> - Project Management and Implementation of campus, CSU ITRP2 and ITAC Synergy projects
> 
> > Macro (rw-expand)
> 
> - Information Security Roles and Responsibilities
> - Risk Management
> - Responsible Use
> - Privacy
> - Security Awareness and Training
> - Security of Third Party Services
> - Information Technology Security
> - Configuration Management and Change Control
> - Access Control
> - Asset Management
> - Management of Information Security Incident Response
> - Physical Security
> - Business Continuity and Disaster Recovery
> - Legal and Regulatory Compliance
> 
> > Macro (rw-expand)
> 
> - Broadband Satellite (<u>[Marlink](http://www.marlink.com/)</u> / <u>[Vizada](http://www.vizada.com/)</u>)
> - Network Infrastructure (wiring/data jacks/routers/switches)
> - Servers
> - Exchange/email services
> - IT Staff Member on cruise with backup support on campus
> - "Follow the Voyage" technical support
> - PBX, Telecom ports, Calling cards
> 
> > Macro (rw-expand)
> 
> 1. Outlook Clients
> 
> - Email Distribution Lists
> 
> > Macro (rw-expand)
> 
> - Managing Hosted Solutions
> - Online Directory (currently Global Address Book)
> 
> > Macro (rw-expand)
> 
> - PeopleSoft Human Capital Management
> - PeopleSoft Finance
> - Online Services (CashNet, etc.)
> 
> > Macro (rw-expand)
> 
> - PBX
> - Digital and Analog Desk Phones
> - VoIP Services
> - Support of Cal Maritime-approved/issued cell phones
> - Support for IT-approved third-party applications
> - Voicemail
> - 911 Services; campus "blue light" emergency phones
> - 911 Program
> - Call Accounting
> 
> > Macro (rw-expand)
> 
> - Technology Strategic Planning
> - Lifecycle and capacity management
> - IT standards and policies
> - Change management
> - Contracts and license management
> - Technology consulting
> - Evaluation, research and development
> - Technology assessment and improvement
> - Financial management and accountability
> - Internal and external technology business relationship management