---
title: "Activate a New Mobile Phone"
canonical: "https://tech.calpoly.edu/space/CPKB/29786156/Activate%20a%20New%20Mobile%20Phone"
format: markdown
---
Learn how to activate your new mobile phone.

Before activating your new mobile phone: 

- Go to the [ITS Service Desk](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/909246477) to pick up your new phone between 8:30 AM and 5:00 PM, Monday through Friday.
- If needed, request a tech support appointment through the ticket for help activating the new phone. You can submit a ticket for [Campus Phone Services](https://calpoly.atlassian.net/servicedesk/customer/portal/2/group/10/create/168).
- Make sure you are in a location with strong cell service.
- Activating your new phone will deactivate your old phone.
- Transferring personal data, such as pictures or contacts, is out of our service scope and must be completed by the employee. Apple Support is available to assist at [800-275-2273](tel:18002752273).
- [iPhone Instructions](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/29786156/Activate+a+New+Mobile+Phone#iPhone)
- [Android Instructions](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/29786156/Activate+a+New+Mobile+Phone#Android)

> ℹ️ - Transferring data from an old phone to a new phone is not recommended. All university data should be backed up to your Cal Poly OneDrive account. Instructions for saving files to OneDrive on an iOS device can be found on [Microsoft’s Support page](https://support.microsoft.com/en-us/office/manually-upload-files-or-photos-to-onedrive-in-ios-fddb9917-2379-45ba-85e3-9e4ec46821dc).
> ℹ️ - [AppleCare coverage](https://www.apple.com/support/products/iphone/) is recommended and can be purchased by your department.
> ℹ️ - iPhones that have been turned into departments by previous users may not be available for re-activation due to Apple's Activation Lock.
> ℹ️ - If the previous user does not sign out of iCloud and you need to [unlock the Activation Lock](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425481), it takes 10 business days to get the device unlocked by Apple. You will need proof of purchase including the phone's serial number (found in the device's **Settings** > **[your name] **>**[the phone's name] **>** Serial Number**), receipt, and a copy of the back of the box from the phone's original packaging. If you do not have a copy of the receipt, your department Telephone Coordinator will need to submit a [Campus Phone Services request](https://calpoly.atlassian.net/servicedesk/customer/portal/2/group/10/create/168).

## iPhone

1. Call Verizon at **1-877-807-4646** from a separate line.
2. Enter in the phone number when prompted.
  - *For iPhone upgrades only:* Follow the directions to authenticate. A code will be sent to the old phone by text message. This may take up 2-3 minutes, so wait on the line for the text message to come through.
3. Hang up once Verizon confirms the activation request is successful.
  - *For iPhone upgrades only:* Turn off old phone.
4. Turn on the new phone and follow the onscreen instructions to [set up your iPhone](https://support.apple.com/en-us/HT202033).
5. On the Quick Start setup page, select **Set Up Without Another Device**.
6. Select [eduroam](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425416) as your WiFi network.* *Log in with your <u>full</u> Cal Poly email address (*i.e. **[username@calpoly.edu](mailto:username@calpoly.edu)*) and password.
7. On the Certificate page, select **Trust** in the upper-right corner.
8. On the Transfer Your Apps & Data page, select **Don’t Transfer Anything**.
9. Complete the process for campus device enrollment using your Cal Poly username and password. Your Cal Poly username should <u>not include</u>** ‘***@calpoly.edu*’.
10. Log into your Apple Account (previously Apple ID) when prompted, or select **Other Sign-In Options** and choose **Set Up Later In Settings**. Note: an Apple Account is required to use the App Store and iMessage.
  1. If you forgot your Apple Account password, [here’s how to reset your password and regain access to your account](https://support.apple.com/en-us/102656).
11. Once finished with the initial setup, the Jamf Setup app will automatically install and open. Select your department, then tap **Submit**. Swipe up to close the Jamf setup app.
12. After activation, call your new phone from a separate line to ensure it is activated. Send a test text message to someone else to verify SMS texting and [iMessage](https://support.apple.com/en-us/HT207006) are working.
13. [Download the DUO app](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3440861) from Self Service or from the App Store.
  - [Set up DUO multi-factor authentication](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3539066) for your new phone.
  - *For iPhone upgrades only:* [Reactivate DUO multi-factor authentication](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3211385) on your new phone.
14. [Set up Outlook](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2424968) (email and calendar) for iOS, or other applications as needed.
15. [Download OndDrive for iOS](https://www.microsoft.com/en-us/microsoft-365/onedrive/download) and sign in with your Cal Poly credentials.
16. *For iPhone upgrades only: *[Review and follow the return instructions](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425521).

## Android

Before activating your new Android:

1. [Back up your device](https://support.google.com/android/answer/2819582?hl=en).
2. [Update your Android phone](https://support.google.com/android/answer/7680439?hl=en).
3. Go to the ITS [Service Desk](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/909246477) to pick up your new Android phone between 8:30 AM and 4:30 PM, Monday through Friday.
4. If needed, request a tech support appointment to activate and configure the Android phone through the ticket.
5. If activating the mobile phone yourself, turn off your old Android phone.
6. Call Verizon at 1-877-807-4646 from a separate line. Do not call from your old or new device.
7. Unbox your new phone and follow the onscreen instructions to set it up.
  1. Activate using a strong cell signal.
  2. Activating your new phone will deactivate your old phone.
  3. Select [eduroam](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425129) as your WiFi network.
8. After activation, call your phone from a separate line to ensure it is activated. Send a test text message to someone else to verify messaging is working.
9. [Set up Outlook](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2424968) (email and calendar) for Android.
10. *For phone upgrades only: *[Review and follow the return instructions](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425521).

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