---
title: "Solano Campus Self-Service Cal Poly Account Activation"
canonical: "https://tech.calpoly.edu/space/CPKB/3045588993/Solano%20Campus%20Self-Service%20Cal%20Poly%20Account%20Activation"
format: markdown
---
## **Setting up your new account? Follow these steps:**
1. From the **[Cal Poly Portal Login Page](https://myportal.calpoly.edu/)** click **Need Help?**
2. On the Account and Password Help page, enter your Maritime (@csum.edu) email address,** **then click **Go**.
3. Click **Request Code**.
4. **Check your email** for a message from Cal Poly with your **activation code**, then copy it.
5. Return to the page and **paste or type the activation code **you received via email. Then click **Next**.
6. Create a new passphrase/password following [Cal Poly's passphrase/password requirements](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425396). Click **Next**.
7. Select your three recovery questions. Select memorable answers for future account resets. Click** Next**.
8. Confirm that you have reviewed and agree to Cal Poly's ISP and Confidentiality-Security agreement by checking both boxes, then click **Agree**.
9. Click **Done**. Once completed, you will receive a confirmation email.
---
# Possible Issues
## Unable to identify your account
If we are not able to locate your account, this message will be displayed. You will receive this message when we are unable to locate your account information based on the information you provided, Cal Poly Username or home email address. In some cases, this can indicate a Cal Poly Username has not yet been assigned.
![image]()
## Your account has already been activated
You can only do the initial activation one time. If you have already done this you will be offered the option of re-activating your account by answering your security questions. Expand this option and answer the questions (correctly) and you will be able to reset your passphrase/password.
![image]()
> ℹ️ No Cal Poly office** **can give you your CURRENT passphrase/password by phone; however, the **[Service Desk](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/909246477)** can provide you with a TEMPORARY passphrase/password over the phone.
> Macro (anchor)