---
title: "Solano Campus Troubleshooting Zoom Phones"
canonical: "https://tech.calpoly.edu/space/CPKB/3163717635/Solano%20Campus%20Troubleshooting%20Zoom%20Phones"
format: markdown
---
![MA_compass_3_color_blue_gold_white.jpg](media://de796d9d-8627-4818-93ac-a34f74521fdc)

> Macro (toc)


### Zoom Phone Deployment

- Zoom is preinstalled on Maritime assets

- To install on personal devices, download the client from [https://zoom.us/download](https://zoom.us/download) .

 

### Zoom Phone Login

1. Launch the Zoom app.
2. Click the** Sign In** button.
3. Click the **Login with SSO** button.
4. Enter "csum" as the **company domain** and click the **Continue** button.
5. Enter your Maritime username and password to start using Zoom.

 

### General Troubleshooting

1. If you cannot sign in:

a. Verify that your Maritime account is unlocked.

b. Verify the username & password you are using is your Maritime one.

c.  Put in a [Support Center ticket](https://calpoly.atlassian.net/servicedesk/customer/portal/2/group/8/create/30) for assistance.

2. Place a test call to your Zoom Phone extension (707-654-xxxx) from your cell phone.

a. If it connects, your Zoom Phone is working!

b. If it doesn't connect:

 i.  Ensure your Zoom app is open.

 ii.  Check that your [presence](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065488) status is set to “**Available”.**

 iii. Check [call handling settings for business and closed hours](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069180#h_86f4bf1b-51ea-4d70-9e40-4a84a5ca1c2c)

c.  Put in a [Support Center ticket](https://calpoly.atlassian.net/servicedesk/customer/portal/2/group/8/create/30) for assistance.

  

### Zoom Phone Audio Settings

 

1. In the Zoom app, click **User Profile **icon located at the top right of the screen.

2. From the dropdown menu, select **Settings**.

3. In the menu on the left, select **Audio**.

4. Under the Speaker section, click the dropdown arrow and select a speaker **Audio Device** (e.g., Speakers or Headphones).

5. Under the Microphone section, click the dropdown arrow and select a microphone **Audio Device** (e.g., Microphone).

 

### Zoom Phone Ringing During Zoom Meetings

1. Select Settings > Notifications & Sounds > **Hide incoming calls while in a meeting**: Turn off notifications for incoming Zoom Phone calls while you are in a Zoom meeting.

 

### Zoom Phone Stopped Ringing & Calls Are Going to Voicemail

1. Ensure your Zoom app is open.

2. Check that your [presence](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065488) status is set to **“Available”**.

3. Check [call handling settings for business and closed hours.](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069180#h_86f4bf1b-51ea-4d70-9e40-4a84a5ca1c2c)