---
title: "Switching Between CSUM and Cal Poly Accounts"
canonical: "https://tech.calpoly.edu/space/CPKB/3183640581/Switching%20Between%20CSUM%20and%20Cal%20Poly%20Accounts"
format: markdown
---
## Problem

As we transition systems/services over during the integration period, you’ll have two separate accounts that provide access to various campus-related work items:

- **CSUM account**: `username@csum.edu`
- **Cal Poly account**: `username@calpoly.edu`

You may need to switch between these accounts or access both simultaneously. 

## Try These Solutions Based on Your Scenario

Please refer to the Microsoft-published documentation for support signing out of various apps & operating systems here:

 [https://support.microsoft.com/en-us/accounts-billing/subscriptions/sign-out-of-office](https://support.microsoft.com/en-us/accounts-billing/subscriptions/sign-out-of-office). 


*See below for additional browser-specific methods/tips.*


| ### **Scenario** | ### **Recommended Method** |
| --- | --- |
| #### If you frequently need dual access… | **Select a browser to use for each account**  
<span style="color: #0747a6">*(e.g., Chrome for your CSUM*</span> <span style="color: #0747a6">*account, and Safari for your Cal Poly  account.)*</span><br>**Steps:**<br>1. Open **Browser A** (e.g., Chrome )
  - Sign in with your **CSUM account**
  - Access existing services/systems.
2. Open **Browser B** (e.g., Safari, Edge, or Firefox)
  - Sign in with your **Cal Poly account**
  - Access other services/systems<br>**Tips:**<br>- Bookmark key services in each browser
- Use different themes or colors to avoid confusion
- Rename desktop shortcuts (e.g., “CSUM Chrome” vs. “Cal Poly Safari”) |
| #### If you temporarily access the second account… | **Use an incognito or private browser window**<br><span style="color: #0747a6">*Use this method for temporary access to your second account without affecting your main session.*</span><br>**Steps:**<br>1. Open your regular browser and sign in to your CSUM account as you would normally.
2. Launch an incognito or private browser window.  
<span style="color: #0747a6">*****</span><span style="color: #0747a6">*See table below for specific browser shortcut/menu options to  do this.*</span>
3. Navigate to the Cal Poly service
4. Sign in with your Cal Poly account
5. Use the service as needed—your login will disappear once the window is closed |

### *How to Open an Incognito/Private Window:

| **Browser** | **Shortcut (Windows)** | **Shortcut (Mac)** | **Menu Option** |
| --- | --- | --- | --- |
| Chrome | `Ctrl + Shift + N` | `Cmd + Shift + N` | ⋮ > New Incognito Window |
| Firefox | `Ctrl + Shift + P` | `Cmd + Shift + P` | ☰ > New Private Window |
| Edge | `Ctrl + Shift + ` | `Cmd + Shift + N` | ⋯ > New InPrivate Window |
| Safari | — | `Cmd + Shift + N` | File > New Private Window |

### Additional Troubleshooting Tips

- **[Clear cookies](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/18907287)** if you experience sign-in conflicts.
- **Avoid using the same browser session** for both accounts.
- If you’re redirected to the wrong account, try logging out and restarting in a new browser or incognito window.

## Need Help?

If you run into issues or need technical support, contact the [IT Service Desk](https://tech.calpoly.edu/page/service-desk)