---
title: "Solano Campus: Migrating Microsoft 365 (Online Apps)"
canonical: "https://tech.calpoly.edu/space/CPKB/3549298697/Solano%20Campus%3A%20Migrating%20Microsoft%20365%20(Online%20Apps)"
format: markdown
---
![MA_compass_3_color_blue_gold_white.jpg](media://5c3bc6c6-0d40-4513-a073-b48ef4618ee5)

[<< Back to Solano Campus Self Service Migrations ](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3319726081/Solano+Campus+Self+Service+Migrations#%5BinlineExtension%5DApplications-Self-Service%3A)

> ℹ️ **WHAT TO EXPECT**
> ℹ️ 
> ℹ️ - Most users will experience **little or no disruption** after the migration.
> ℹ️ - However, some applications and services may require you to sign in again using your new Microsoft 365 account.

### To access your Cal Poly email:

- **Outlook On the Web**  
Sign in to the **Cal Poly Portal **and select **Email & Calendar **on the left navigation under My Apps [https://tech.calpoly.edu/space/CPKB/2425110/Email+and+Calendar+(Microsoft+365)](https://tech.calpoly.edu/space/CPKB/2425110/Email+and+Calendar+(Microsoft+365))
- **Outlook Desktop App**  
To set up Outlook with your Cal Poly email, follow the instructions here: [https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3558408211](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3558408211)

> 📝 **NOTE**
> 📝 
> 📝 - Your @csum.edu email will be forwarded to your @calpoly.edu email for one year following the migration.

**You may be prompted to:**

- Sign out and in again to Outlook, Teams, OneDrive, or other Microsoft 365 applications.
- Re-enter your Microsoft 365 credentials on mobile devices.
- Reconnect third-party applications that use Microsoft 365 for authentication.
- Reconnect the zoom plug-in
- Reconfigure Outlook or Outlook Mobile if your account does not reconnect automatically.
- Sign back in to the OneDrive sync client.

**You may also notice:**

- Email signatures may need to be recreated or updated.  See Cal Poly guidelines here:  [https://tech.calpoly.edu/space/CPKB/2425449/Add+an+Email+Signature](https://tech.calpoly.edu/space/CPKB/2425449/Add+an+Email+Signature)
- Shared mailboxes or shared calendars may take some time to reappear.
- Some applications may require a restart before recognizing the new account configuration.

> ✅ If you are unable to access email, calendars, files, shared resources, or other Microsoft 365 services after the migration, please [submit a support ticket](https://calpoly.atlassian.net/servicedesk/customer/portals) and include a description of the issue along with any error messages you receive.