---
title: "Support Center - QuickStart"
canonical: "https://tech.calpoly.edu/space/CPKB/513802260/Support%20Center%20-%20QuickStart"
format: markdown
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[Support Center](https://calpoly.atlassian.net/servicedesk/customer/portals) is an online portal, where Cal Poly students, faculty, and staff can request tech support. Support Center connects to the [ITS Knowledge Base](https://calpoly.atlassian.net/wiki/spaces/CPKB) to provide the most relevant self-help articles when selecting the topic of your request.

> ℹ️ <span style="color: #0747a6">***Looking for Solano Campus Support?***</span><span style="color: #0747a6">* *</span><span style="color: #0747a6">*[Click here.](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2770567186)*</span><span style="color: #0747a6">* *</span>  
> ℹ️ In early December 2025, Cal Poly Solano campus faculty and staff were issued new Cal Poly accounts. Please continue to use your existing Solano account to log in to Solano servers and for Help Desk tickets. The new Cal Poly account can't be used to log in to those systems yet. 
> ℹ️ 
> ℹ️ **NOTE: **To avoid login issues, please **do not log in to both accounts on the same browser.**    
> ℹ️ Visit the [https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3183640581](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/3183640581) self-help article to learn more.

![Support Center Home Screen](media://a9895f6d-e79d-4091-852f-3aade7a608e9)

- From [myportal.calpoly.edu](https://myportal.calpoly.edu/), My Apps menu, click the “Tech Support” button or call the Service Desk to initiate a Support Center request. Subsequent notifications and updates about the request are emailed to the requestor from “supportcenter@calpoly.atlassian.net”.

## Using Support Center

### **Create an account**

Upon your first login, you will be prompted to create an Atlassian account.

Go to **[Support Center](https://calpoly.atlassian.net/servicedesk/customer/portals)**. 

- **Faculty and Staff:** Your Atlassian account is connected to your Cal Poly email and password.
- **Students:** Click on <span style="color: #172b4d">**Need an account? **</span>**[Sign up](https://calpoly.atlassian.net/servicedesk/customer/user/signup?destination=portals)**** **and follow the prompts. Use your **calpoly.edu** email address.

### **Log in**

1. Go to the **[Support Center](https://calpoly.atlassian.net/servicedesk/customer/portals)**.
  1. Faculty and Staff: Log in with your Cal Poly email and password.
  2. Students: Log in using the email and password you used to set up your Atlassian account.
2. In the search bar, enter what you need help with to search the <span style="color: #000000">ITS Knowledge Base</span> <span style="color: #000000">for self-help articles.</span>
3. To submit a request under **Contact us about**,<span style="color: #172b4d"> </span>click on one of the request types, fill out the form, and click the **Send** button. You should receive an email from “supportcenter@calpoly.atlassian.net” with information about your request.

### Check Request Status

1. Log in to the **[Support Center](https://calpoly.atlassian.net/servicedesk/customer/portals)**.
2. At the top right of the page, click on **Requests**, then the reference # of your request.
  
3. From the request window, you can save a comment, manage notifications, and share your request.

![Screenshot of Support Center saved comments screen.](media://675c788b-b2ad-4c48-ab09-1a03418123e3)

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