---
title: "Lost, Stolen, or Damaged Token"
canonical: "https://tech.calpoly.edu/space/CPKB/740655242/Lost%2C%20Stolen%2C%20or%20Damaged%20Token"
format: markdown
---
### Problem

"I lost the hardware token that I received from the Service Desk. How do I authenticate?"

### Solution

1. Call the [ITS Service Desk](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425055) to report your token as lost, stolen, or damaged.
2. At the same time, request a bypass code to use to authenticate.
3. Submit a [Duo Hardware Token Request](https://calpoly.atlassian.net/servicedesk/customer/portal/2/group/12/create/46). Once your request is approved, your token can be picked up at the [Service Desk](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/909246477).

> ℹ️ There is a $20 fee for replacement tokens. The fee is charged through your [Campus Express Account](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2424927).

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