---
title: "App is Slow, Crashes, or Disconnects from OneDrive in Virtual Computer Labs"
canonical: "https://tech.calpoly.edu/space/CPKB/780206275/App%20is%20Slow%2C%20Crashes%2C%20or%20Disconnects%20from%20OneDrive%20in%20Virtual%20Computer%20Labs"
format: markdown
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## Problem

"When using OneDrive, my app is slow or loses its connection to Virtual Computer Labs, especially when I use Microsoft Access, ArcMap, ArcGIS Pro, Solidworks, or similar programs."  
  
"One Drive disconnected from Virtual Computer Labs."

## Solution

During your session, you will manually need to move files and folders to and from Temporary Files, either from My Files or by using File Explorer.

### My Files

1. From your Virtual Computer Labs session, at the top left of your browser window, click the **My Files** icon.
  
2. Upload your files from your computer to the **Temporary Files** folder.
3. Before ending your session, download your files from the **Temporary Files** folder to your computer.

### File Explorer

1. From your Virtual Computer Labs session, use File Explorer (available in all [Virtual Computer Lab groups](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/224690603)) to copy and paste files from the **Temporary Files** folder to the **OneDrive** folder.
2. Go to the **OneDrive** folder. Right-click on any file or folder to copy it, then go to the **Temporary Files** folder, and right-click and paste.
  
3. From the **Temporary Files** folder, open the file.
4. Before ending your session, save your file(s), then copy and paste them from the **Temporary Files** folder back to the **OneDrive** folder. You may need to respond to a prompt asking to overwrite the files in your **OneDrive** folder.


> ℹ️ To learn more about improving performance, visit [Virtual Computer Labs Seems Slow or Unresponsive](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/794624032).


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