---
title: "Service Desk"
canonical: "https://tech.calpoly.edu/space/CPKB/909246477/Service%20Desk"
format: markdown
---
> ℹ️ <span style="color: #0747a6">***Looking for Solano Campus Support?***</span><span style="color: #0747a6">* *</span><span style="color: #0747a6">*[Click here.](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2770567186)*</span><span style="color: #0747a6">* *</span>

  


> ℹ️ <span style="color: #0747a6">***Looking for Solano Campus Classroom Support?***</span><span style="color: #0747a6">* *</span><span style="color: #0747a6">*[Click here.](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2781315084)*</span><span style="color: #0747a6">* *</span>


> ℹ️ **For help in other spaces**, like conference rooms, submit a [General Help](https://calpoly.atlassian.net/servicedesk/customer/portal/2/group/8/create/30) request.


---


> Macro (details)
> 
> **Service Desk Subject Matter Expert/Service Owner Contacts**
> 
> | **Service Name** | **Slack Channel** | **Tier 2 (Operations)/Lead SME & Manager** | **Tier 3 (Engineering)** | Director |
> | --- | --- | --- | --- | --- |
> | Cal Poly Account | [#team-application-operations](https://calpoly.slack.com/archives/CJBFLSYS1) | **Lead or SME:**   
> Nadia Vaegio  
> **Manager:**   
> Lynne Harrington (Interim) | **>>** | Brian Spolarich |
> | Eduroam |  | **Lead or SME:**   
> Aaron Abitia  
> **Manager:**   
> Doug Roberts | **Lead or SME:**   
> Chad Eastep  
> **Manager:**   
> Jon Sehmer | Tim Schmidt |
> | Multi-Factor Auth (Duo) | [#svc-mfa](https://calpoly.slack.com/archives/C01BR2P4CF6) | **Lead or SME: **  
> Dan Malone  
> **Manager: **  
> Lynne Harrington (Interim) | **Lead or SME:** Kyle Gustafson<br>**Manager:** Kyle Gustafson | Kyle Gustafson |
> | My Cal Poly Portal | [#team-application-operations](https://calpoly.slack.com/archives/CJBFLSYS1), [#team-app-eng-ops](https://calpoly.slack.com/archives/C1XS68F3J) | **Lead or SME:**   
> Nadia Vargo  
> **Manager:**   
> Lynne Harrington (Interim) | Melinda Rojo | Brian Spolarich |
> | LastPass | [#svc-lastpass](https://calpoly.slack.com/archives/CGK7DB0R4) | **Lead or SME:**   
> Kyle Gustafson  
> **Manager:**   
> Kyle Gustafson |  | Kyle Gustafson |
> | PolyCard | [#svc-polycard](https://calpoly.slack.com/archives/C6VEQF5S9) | **Lead or SME:**   
> David Bullaro  
> **Manager:**   
> Lynne Harrington | **Vendor:** (CBORD) | Brian Spolarich |
> | Software Downloads | [#team-ips-platform-desktop](https://calpoly.slack.com/archives/C0278EUFMA5) | **Lead or SME:**   
> Kevin Williams  
> **Manager:**   
> Jarrod Plevel | **Lead or SME:**   
> ???  
> **Manager:**   
> Eric Johnson | Tim Schmidt |
> 
> Source: [https://calpoly-its.atlassian.net/l/cp/26bH4rKZ](https://calpoly-its.atlassian.net/l/cp/26bH4rKZ)