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title: "Zoom License Change from Licensed to Basic"
canonical: "https://tech.calpoly.edu/space/CPKB/921239558/Zoom%20License%20Change%20from%20Licensed%20to%20Basic"
format: markdown
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Certain users, like affiliates/guests, Cal Poly Partners temporary staff, emeritus, and student applicants, may receive an email message that their Cal Poly Zoom account is changing from a "licensed" Education account to a "basic" account. This is based on a change in your Cal Poly account status, affecting access to some university services. A basic Cal Poly Zoom account has [limited functionality](https://support.zoom.us/hc/en-us/articles/201363173-Account-types#h_01FCBKKNVH540TQ6Y60SQZHPT4). For example, you will lose any cloud recordings associated with your account; therefore, before the deadline stated in the message, download any cloud recordings you wish to keep. Learn how to [View, Download, and Share a Zoom Cloud Recording](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/195068159). 

> ℹ️ - What's the difference between a [Basic and Licensed Zoom Account](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/1747189761)?
> ℹ️ - If you are performing a business function for Cal Poly and need Zoom access to do this work, to get approval to switch your Zoom account back to licensed status, submit an [Other Account Modification](https://calpoly.atlassian.net/servicedesk/customer/portal/2/group/13/create/50) request. In the **Description** **field**, enter "**Update Zoom account to licensed**".


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