---
title: "Can't Access a Zoom Meeting or Features"
canonical: "https://tech.calpoly.edu/space/CPKB/925466819/Can't%20Access%20a%20Zoom%20Meeting%20or%20Features"
format: markdown
---
## Problem

"I can't access a Zoom meeting, breakout rooms, or certain features."

"The Zoom app is freezing."

## Solution

Most issues can be resolved by logging in to Zoom with your <span style="color: #000000">@calpoly.edu email address or by updating the Zoom app.</span>  


<details>
<summary>Confirm you're using your @calpoly.edu email address to log in to Zoom.</summary>

Likely the meeting you're trying to access is [restricted to Cal Poly users](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/271221194), so try logging in [using the Zoom app](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425402). Students must use their @calpoly.edu account to log in to their Zoom account; otherwise, they may not be able to log in to a meeting, properly access breakout rooms, or other Zoom features.
</details>

<details>
<summary>Use/update the Zoom app.</summary>

- [Using the Zoom app](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425402), rather than accessing Zoom from a browser, gives you access to more features.
- [Update to the latest version](https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version) of the Zoom app.
</details>

<details>
<summary>You may have been automatically logged out.</summary>

If your Zoom account name or settings don't seem right, you may have been logged out. [Log back in to your account](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/2425402).
</details>

<details>
<summary>Check your internet connection.</summary>

If you have a slow internet connection, learn how to [maximize your internet bandwidth](https://calpoly.atlassian.net/wiki/spaces/CPKB/pages/253526263).
</details>

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