Service Desk

Concierge tech support is available to faculty, staff and students through the ITS Service Desk. This includes basic troubleshooting, hardware and software support, and consultation regarding ITS services such as your Cal Poly Account, WiFi, software, and printing. For faculty and staff, more advanced support is provided either through Contract Tech Support (a service level agreement) with ITS or local tech support staff in your area, depending on which college or department you work in. 





Need Help?

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Service Details




Request Service Desk support online via Support Center, by email at, or by calling 805-756-7000

Normal business hours are Monday-Friday, 8 a.m. - 5 p.m., excluding holidays. Support is provided during academic breaks with the exception of the end-of-year campus closure. 

  Made possible through Cal Poly funds, no additional charges.


  • Students

  • Faculty

  • Staff


More Info

Computer Purchases



ITS provides advice on the purchase of computers and computer-related products, and participates in campuswide negotiated pricing with Apple and Dell. Information on discounted hardware and software for personal purchase is also available. 



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