Teaching and Working Remotely
In light of recent news about the COVID-19 virus and the precautions in place, ITS has taken a number of steps to enable campus to work remotely:
- The Service Desk is prepared to assist faculty and students in remote teaching and learning. Staff will be able to answer Service Desk calls, enter tickets, and provide remote, hands-on support using a remote support tool called Bomgar.
- The Virtual Private Network (VPN) has been expanded to support up to 4,000 concurrent users. Monitoring is being put in place to ensure that students, staff and faculty have the connectivity needed to do their work.
- The network was enhanced to better support cloud services like Canvas, our Learning Management System (LMS) and Zoom, our web conferencing tool.
- Zoom will be a crucial communication tool for teaching and conducting business. We have plenty of concurrent licenses, and Zoom has assured the California State University (CSU) system that they can scale to accommodate our needs. The Center for Teaching, Learning and Technology (CTLT) website has some helpful resources for teaching remotely with Zoom.
- A step-by-step Faculty and Staff Guide For Remote Work has been created to assist campus in the setup and use of tools such as VPN and Multi-Factor Authentication. The guide clearly outlines which services you will need to teach and work remotely.
Support for faculty online engagement is being facilitated by the Center for Teaching, Learning & Technology (CTLT). Please feel free to reach out to them with questions you have concerning online learning. Your local tech staff are also there to assist you with set-up and use of remote technologies.