Returning to Campus
Computer - Desktop or Shared
- Reconnect your computer, monitor and any peripheral devices.
- Connect to the internet using a network cable or WiFi. Reconnecting to eduroam may take a little extra time. If you can't connect, read "WiFi Troubleshooting" below for help.
- Restart your computer to run any operating system and software updates. Updates may require multiple restarts and take a significant amount of time, depending on how long the machine has been off.
- Dust off and clean any office equipment, especially printers. They work best when not obstructed by debris.
- Check your printer settings to ensure you're connected. Confirm the printer is working by sending a test document to it. If you are unable to print, submit a request online via Support Center.
- Call your office phone while standing next to it to confirm it's working, and to confirm it's not being silently forwarded somewhere else.
- Test your voicemail password if you haven't used it in a while, and update your message if needed.
- If you are returning to a different office than when you were on campus prior, contact your department's Telephone Coordinator to submit a request to move your phone at least 5 business days before you'll need it. If you don't know who your department Telephone Coordinator is, call the ITS Service Desk at 805-756-7000.
Instructional Spaces & Conference Rooms
- If there's a shared computer in the room, make sure you're able to log in. You may need to restart the computer to run any operating system and software updates. Updates may require multiple restarts and take a significant amount of time, depending on how long the machine has been off.
- Confirm you can connect to the internet.
- Test all of the equipment in the room as if you were running a class or meeting. This includes your laptop if there's no shared computer in the room.
- If teaching in a lab, confirm that the software you need for the class is installed on lab computers and refamiliarize yourself with the lab computer management software.
- If your meeting space must facilitate a hybrid (online and in-person) meetings, read "Set Up a Meeting Room with Zoom Web Conferencing" in the ITS Knowledge Base for an overview of the equipment required to do so.
- For Classroom Technology support during fall quarter, call 805-756-7000, or submit a Support Center request. Help is available Monday-Thursday, 6:45 a.m.–9:15 p.m., and Friday, 6:45 a.m.–5 p.m.
- Open WiFi settings on your devices and look at the password listed for the eduroam network. It should match your current Cal Poly password. If you've changed your password since you've been working off-campus, you will need to update it to connect to WiFi.
- To register a new device to connect to campus WiFi, follow the instructions for connecting to eduroam in the ITS Knowledge Base.
- Use the new "CP-IoT-Secure" WiFi network for gaming and media devices. First, check to see if your device is on the list of WiFi Supported Devices. To register a device, you will need to know the WiFi hardware/MAC address.
In-Person Services & Support
The ITS Service Desk, Tech Rentals and PolyCard Services reopened in Kennedy Library's Hub24 (on the first floor) on September 13. The Service Desk will continue to offer virtual tech support even with the physical location open in the library. To get help, create a request online via Support Center, or call 805-756-7000.
PolyCards are being distributed at Week of Welcome (WOW) for incoming students who have already uploaded a photo. Students who don't receive their cards during WOW can get them at the PolyCard table in front of Kennedy Library between September 20 and September 24. After that, they will be available at the Service Desk.
Fall Quarter Hours
8 a.m.–5 p.m.